--000000000000677a7505febaf197 Content-Type: multipart/alternative; boundary="000000000000677a7305febaf195" --000000000000677a7305febaf195 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I created a credit memo for $231.2 Thanks, Sumira On Thu, Jun 22, 2023 at 8:23=E2=80=AFAM Timothy Thomas wrot= e: > Ok. Did we apply the credit? > > On Thu, Jun 22, 2023 at 11:13 AM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Tim, >> >> The last payment we received was June 5th. The balance is now around >> $2,500. >> >> Thanks, >> Sumira >> >> >> >> On Thu, Jun 22, 2023 at 7:25=E2=80=AFAM Timothy Thomas w= rote: >> >>> Ali, have we been paid yet? >>> >>> On Wed, Jun 21, 2023 at 1:50=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Has this client made a payment yet? >>>> >>>> On Fri, Jun 16, 2023 at 10:21=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Thank you >>>>> >>>>> -Sumira >>>>> >>>>> On Fri, Jun 16, 2023 at 7:18=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> No response yet. They need to clear their balance first. >>>>>> >>>>>> On Fri, Jun 16, 2023 at 10:18=E2=80=AFAM Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>>>>> Hi Tim, >>>>>>> >>>>>>> Did you get a reply from the client? >>>>>>> Are we giving them a credit? >>>>>>> >>>>>>> Thanks, >>>>>>> Sumira >>>>>>> >>>>>>> On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Fabio, >>>>>>>> >>>>>>>> We calculated that you utilized 136 hours of service since the >>>>>>>> price increase took effect, which represents $462.40. >>>>>>>> >>>>>>>> I suggest we split the difference and offer you a credit of >>>>>>>> $231.20. >>>>>>>> >>>>>>>> Your account is currently 3 weeks behind. We will apply that credi= t >>>>>>>> on your next invoice, once your account is brought up to date. >>>>>>>> >>>>>>>> I=E2=80=99ve copied Ali who can assist you with any other billing >>>>>>>> questions. >>>>>>>> >>>>>>>> Best regards >>>>>>>> Tim >>>>>>>> >>>>>>>> On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi Tim, >>>>>>>>> >>>>>>>>> Unfortunately the method it was communicated does not abide by >>>>>>>>> consumer protection law as there was no indication as to what the= email >>>>>>>>> contained (no reference in the email title or body of the email c= oncerning >>>>>>>>> the document or purpose of the link) and it was sent by an unknow= n source >>>>>>>>> (our contract is with Home Care assistance and there is no mentio= n of the >>>>>>>>> The Key company) . How can you expect your clients to blindly ope= n links >>>>>>>>> with no subject or context as to what it pertains to. Due to the = fraudulent >>>>>>>>> methods in which the notification was sent, the prior request to = revise all >>>>>>>>> invoices to the original price remains open. >>>>>>>>> >>>>>>>>> >>>>>>>>> Sincerely, >>>>>>>>> >>>>>>>>> Fabio Gatti >>>>>>>>> >>>>>>>>> On Jun 14, 2023, at 9:30 AM