--0000000000004da721062035dc85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, Client Bessie Harris has cancelled services as of Monday, August 19th. I had emailed June with information on August 12th. The client's daughter Becky Harris said she will make two payments in August and then continue to make payments until she has paid off her balance. Thanks, Diane On Wed, Aug 21, 2024 at 12:58=E2=80=AFPM Timothy Thomas wro= te: > Diane, should we consider suspending service? > > On Wed, Aug 21, 2024 at 1:35=E2=80=AFPM Marc Atkinson wrote: > >> Hi Diane, >> >> We were reviewing the account for Bessie Harris for the credits of the >> mileage from 7/5 and 7/26. Are you aware that the client currently has a= n >> overdue balance of $24,055.55? The oldest open invoice is now at 63 days >> past due. Although the credit of the mileage is small, we really shouldn= 't >> be issuing this client any credits until the account gets brought up to >> date. >> >> Does your office know of the status of her payments? Any help would be >> appreciated. >> >> Thank you! >> >> =E2=80=8B >> >> On Fri, 16 Aug at 5:09 PM , Alexis Parrish wrote: >> Hi Diane, >> >> Thank you for your email we are working on your request. >> >> >> >> >> Thanks, >> >> Alexis Parrish >> >> >> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 >> >> >> On Fri, 16 Aug at 9:20 AM , Diane Mockenhaupt >> wrote: >> Good Morning, Please credit Chicago client Bessie Harris for two >> duplicate mileage charged >> >> 7/6 - 8 miles for $5.36 >> 7/26 - 39 miles for $26.13 >> >> Thank you, >> Diane >> >> -- >> Diane Mockenhaupt >> General Manager, Chicago Office >> *Please note my email has changed:* >> dmockenhaupt@TheKey.com >> (224) 808-0607 >> (847) 853-7777 >> TheKey.com >> [image: TheKey] >> >> >> 917362:611100 >> > --0000000000004da721062035dc85 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, Client Bessie Harris has c= ancelled services as of Monday, August 19th.=C2=A0 I had emailed June with = information on August 12th.=C2=A0 The client's daughter Becky Harris sa= id she will make two payments in August and then continue to make payments = until=C2=A0she has paid off her balance.=C2=A0 Tha= nks, Diane On Wed, Aug 21, 2024 at 12:58=E2=80=AFPM Timothy = Thomas < tt@thekey.com= > wrote: = Diane, should we consider suspending service? On Wed, Aug 2= 1, 2024 at 1:35=E2=80=AFPM Marc Atkinson < billing@thekey.com > wrote: Hi Diane, We were reviewing the account for Bessie Harris for the cr= edits of the mileage from 7/5 and 7/26. Are you aware that the client curre= ntly has an overdue balance of $24,055.55? The oldest open invoice is now a= t 63 days past due. Although the credit of the mileage is small, we really = shouldn't be issuing this client any credits until the account gets bro= ught up to date. Does your office know of the status of her payments? Any h= elp woul