--000000000000c44b00062036c8a6 Content-Type: multipart/alternative; boundary="000000000000c44aff062036c8a4" --000000000000c44aff062036c8a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Per the agreement to pay TheKey for the outstanding balance owed by the client, we drafted the attached promise to pay letter for Becky Harris. @Diane Mockenhaupt Would it be possible to have the office mail a copy of the letter out to Becky at the following address please? Bessie Harris C/O Becky Harris 9801 Gross Point RD Apt 302 Skokie Illnois 60076 Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Aug 21, 2024 at 11:39=E2=80=AFAM Diane Mockenhaupt wrote: > Hi Everyone, > > Client Bessie Harris has cancelled services as of Monday, August 19th. I > had emailed June with information on August 12th. The client's daughter > Becky Harris said she will make two payments in August and then continue = to > make payments until she has paid off her balance. > > Thanks, > Diane > > On Wed, Aug 21, 2024 at 12:58=E2=80=AFPM Timothy Thomas w= rote: > >> Diane, should we consider suspending service? >> >> On Wed, Aug 21, 2024 at 1:35=E2=80=AFPM Marc Atkinson wrote: >> >>> Hi Diane, >>> >>> We were reviewing the account for Bessie Harris for the credits of the >>> mileage from 7/5 and 7/26. Are you aware that the client currently has = an >>> overdue balance of $24,055.55? The oldest open invoice is now at 63 day= s >>> past due. Although the credit of the mileage is small, we really should= n't >>> be issuing this client any credits until the account gets brought up to >>> date. >>> >>> Does your office know of the status of her payments? Any help would be >>> appreciated. >>> >>> Thank you! >>> >>> =E2=80=8B >>> >>> On Fri, 16 Aug at 5:09 PM , Alexis Parrish wrote: >>> Hi Diane, >>> >>> Thank you for your email we are working on your request. >>> >>> >>> >>> >>> Thanks, >>> >>> Alexis Parrish >>> >>> >>> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 >>> >>> >>> On Fri, 16 Aug at 9:20 AM , Diane Mockenhaupt >>> wrote: >>> Good Morning, Please credit Chicago client Bessie Harris for two >>> duplicate mileage charged >>> >>> 7/6 - 8 miles for $5.36 >>> 7/26 - 39 miles for $26.13 >>> >>> Thank you, >>> Diane >>> >>> -- >>> Diane Mockenhaupt >>> General Manager, Chicago Office >>> *Please note my email has changed:* >>> dmockenhaupt@TheKey.com >>> (224) 808-0607 >>> (847) 853-7777 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> 917362:611100 >>> >> --000000000000c44aff062036c8a4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Per the agreement to pay TheKey for the ou= tstanding balance owed by the client, we drafted the attached promise to pa= y letter for Becky Harris. @Diane M= ockenhaupt =C2=A0 Would it be possible to have the