--00000000000020beb8062176f118 Content-Type: multipart/alternative; boundary="00000000000020beb7062176f117" --00000000000020beb7062176f117 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable An, To confirm, this payment came through the Coupa Invoices inbox, right? Shouldn=E2=80=99t that invoice be automatically ingested and sent through t= he approval workflow? Although it would be nice, we can=E2=80=99t have every single contractor CC= you on all invoices at scale. Preference here would be to troubleshoot what the delay is vs looping you in via CC=E2=80=A6 Thanks, *From:* an.ly@thekey.com *Sent:* Friday, September 6, 2024 11:22 AM *To:* 'Timothy Thomas' *Cc:* 'Laszlo Kovacs' *Subject:* RE: FW: Missing Payments (Jessica Groen, Joy Terlesky) Hi Tim, Yes, please and thank you! *An Ly* *Accounts Payable Manager* an.ly@thekey.com *TheKey.com* *From:* Timothy Thomas *Sent:* Friday, September 6, 2024 6:00 AM *To:* an.ly@thekey.com *Cc:* Laszlo Kovacs *Subject:* Re: FW: Missing Payments (Jessica Groen, Joy Terlesky) Thanks An. To confirm, would you like Jessica and Joy to CC you when sending in their invoices? On Thu, Sep 5, 2024 at 5:36=E2=80=AFPM wrote: Hi Laszlo, We just got in the inbox yesterday, and the team is working through the inbox . We have many that come in yesterday and the week, so we work on the oldest one first. We can give this a priority , once this email- she can also CC in her email. Thanks, *An Ly* *Accounts Payable Manager* an.ly@thekey.com *TheKey.com* *From:* Laszlo Kovacs *Sent:* Thursday, September 5, 2024 2:05 PM *To:* An Ly *Cc:* Timothy Thomas *Subject:* RE: FW: Missing Payments (Jessica Groen, Joy Terlesky) Hi An, Can you please look at Jessica Groen=E2=80=99s profile in Coupa. There shou= ld be a pending payment to her that is seems to be caught up somewhere in the approval workflow. Can you please confirm for us whose inbox the approval is sitting in? I=E2=80=99m thinking we need to make sure it goes directly t= o Chuck. Thanks, *From:* Timothy Thomas *Sent:* Thursday, September 5, 2024 4:02 PM *To:* Laszlo Kovacs *Subject:* Re: FW: Missing Payments (Jessica Groen, Joy Terlesky) Ex There was one in the system now that Jessica submitted yesterday that has yet to make its way too Chuck. On Thu, Sep 5, 2024 at 2:54=E2=80=AFPM Laszlo Kovacs wrote: Hmmm=E2=80=A6so it was sitting in a different approver=E2=80=99s queue befo= re Chuck=E2=80=99s then? That is a coding items that would drive who the approver is. We can manually update the approval workflow, but it should automatically route to the right person once submitted. Not saying the setup is perfect by any means though. *From:* Timothy Thomas *Sent:* Tuesday, September 3, 2024 4:42 PM *To:* Laszlo Kovacs *Subject:* Re: FW: Missing Payments (Jessica Groen, Joy Terlesky) That=E2=80=99s not what he told me. Says he had to jump onto to open office= hours with Anotte to ask for it to land in his inbox, which it did right afterwards. Meanwhile