--Apple-Mail=_188C00A1-08D5-4085-93C7-7104EDFC5035 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Team, Here is the data I have for these two clients. We did a rate change in October 2024 and sent emails. Canada Montreal QC 21-Oct-24 Richard Ajami = nadjaajami@icloud.com Y Joey Taylor General Manager = joey.taylor@thekey.com (514) 907-5065 hourly $40.00=20 Canada Montreal QC 21-Oct-24 Margaret Sparks Caron = ehcaron@sympatico.ca Y Joey Taylor General Manager = joey.taylor@thekey.com (514) 907-5065 hourly $39.00=20 For the Client Richard Ajami, we were able to deliver the email = successfully. ID sender recipient event message timestamp k4UbHsrTp24i2jENbkByw=09 noreply@notices.thekey.com nadjaajami@icloud.com delivered OK 2024-09-17 02:08:09.171000 UTC Letter content - = https://drive.google.com/file/d/1KBfP8KspFfgnUr8jSnnO0hc0rXz0I1gj/view?usp= =3Ddrive_link=20 For the Client Margaret Sparks, we were able to deliver the email = successfully. id sender recipient event message timestamp J1cnf6KIQV6duYiFWaaLJw noreply@notices.thekey.com ehcaron@sympatico.ca delivered OK 2024-09-17 02:08:08.073000 UTC Letter Content - = https://drive.google.com/file/d/1Q56GMEVqLJa24Q9yjvxVNzeF33B9fuXW/view?usp= =3Ddrive_link=20 Thanks, Umesh > On Jan 8, 2025, at 12:54=E2=80=AFPM, Audra Williams = wrote: >=20 > @Umesh Shah can you help present the proof = that this was sent? >=20 > Thanks! >=20 > On Wed, Jan 8, 2025 at 12:19=E2=80=AFPM Joey Taylor = > wrote: >> Good Afternoon, >>=20 >> Any news/update here?=20 >>=20 >> On Tue, Jan 7, 2025 at 9:21=E2=80=AFAM Joey Taylor = > wrote: >>> To be clear, the client is Margaret Sparks Caron (not Richard = Ajami).=20 >>>=20 >>> Thanks!=20 >>>=20 >>> On Tue, Jan 7, 2025 at 9:01=E2=80=AFAM Timothy Thomas > wrote: >>>> @Audra Williams This client is = contesting that they received the increase letter. Do we have proof of = an email / letter being sent like we did with Pandadoc?=20 >>>>=20 >>>> On Mon, Nov 4, 2024 at 4:36=E2=80=AFPM Timothy Thomas = > wrote: >>>>> Here's the October letter. >>>>>=20 >>>>> On Mon, Nov 4, 2024 at 4:08=E2=80=AFPM Joey Taylor = > wrote: >>>>>> Was she ona list for October to be switched in November? >>>>>> @Maria Licoudis Can you call her = and see why she thinks this? We did want to raise her=20 >>>>>>=20 >>>>>> On Mon, Nov 4, 2024 at 3:56=E2=80=AFPM Timothy Thomas = > wrote: >>>>>>> She's not on the list for November. >>>>>>>=20 >>>>>>> On Mon, Nov 4, 2024 at 3:33=E2=80=AFPM Joey Taylor = > wrote: >>>>>>>> Good Afternoon, >>>>>>>>=20 >>>>>>>> Got a strange email from the clients daughter saying she was = not invoiced $40 an hour but her rate is $38.00. Was this client sent an = increase letter?? >>>>>>>>=20 >>>>>>>> -- >>>>>>>> Joey Taylor >>>>>>>> Directeur G=C3=A9n=C3=A9ral/General Manager >>>>>>>> 514-907-5065 >>>>>>>> TheKey.ca=C2=A0=C2=A0 >>>>>>=20 >>>>>>=20 >>>>>> -- >>>>>> Joey Taylor >>>>>> Directeur G=C3=A9n=C3=A9ral/General Manager >>>>>> 514-907-5065