This is a multipart message in MIME format. ------=_NextPart_000_026C_01DA327C.72C68FC0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_026D_01DA327C.72C68FC0" ------=_NextPart_001_026D_01DA327C.72C68FC0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, =20 Attached is what I was able to pull together. There are some things I = don=E2=80=99t have the information on because it was before I had = anything to do with it. Hopefully, this helps. Let me know if we need to = discuss.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Sharon Speirs =20 Sent: Tuesday, December 19, 2023 12:45 PM To: lisa.barker@thekey.com Cc: Dennis Fancy ; Laszlo Kovacs = ; Timothy Thomas ; Vanja = Bezdrob ; Vashon Palloo = Subject: Re: Anne Kober Care - Accounting Errors =20 Morning I did send a note to Joe as he did not answer my call but his other = daughter called me instead. She is not comfortable calling it over as = this is her mother=E2=80=99s estate and she wants to fully understand = what has happened and where the account is at. I did share that despite = her request to =E2=80=9Cstop=E2=80=9D the payments of the cheques it was = out of our control but if necessary they would be refunded. I also = shared there is no late interest charges applied to the account. She = still wants everything she has asked for and then will be in touch with = regard to our offer.=20 Please forward the information you have gotten together for her as I = told her it would be there today or tomorrow Sorry but I tried=20 Sharon=20 =20 Sharon, Speirs =20 Canadian Staffing Manager =20 778 279 3634 =20 TheKey.ca =20 =20 = =20 =20 =20 =20 =20 =20 =20 On Mon, Dec 18, 2023 at 3:11=E2=80=AFPM > wrote: Hi Sharon, =20 Yes, you can let Joe know that we are calling the account free once the = 4 cheques are cashed and applied.=20 =20 Unfortunately, any checks that have been mailed will be cashed. They go = directly to a lockbox, and we cannot stop them once they are sent. I = don=E2=80=99t know how that should be handled other than maybe telling = them that these had already been mailed once we received the = daughter=E2=80=99s email and we cannot keep them from being cashed. They = may be willing to let those go since we are forgiving the rest. The only = other option I have is to refund once they have cleared.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 =20 From: Sharon Speirs >=20 Sent: Monday, December 18, 2023 1:19 PM To: Vashon Palloo > Cc: Timothy Thomas >; Laszlo = Kovacs >; = lisa.barker@thekey.com ; Dennis Fancy = >; Vanja Bezdrob = > Subject: Re: Anne Kober Care - Accounting Errors =20 Can I just let Joe know that we are calling the account free and clear = once the 4 cheques are cashed and applied? My concern is that in the email that the daughter Sarah wrote she said = NOT to cash any