--0000000000001142a6060ce144c2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning I did send a note to Joe as he did not answer my call but his other daughter called me instead. She is not comfortable calling it over as this is her mother=E2=80=99s estate and she wants to fully understand what has h= appened and where the account is at. I did share that despite her request to =E2=80= =9Cstop=E2=80=9D the payments of the cheques it was out of our control but if necessary they would be refunded. I also shared there is no late interest charges applied to the account. She still wants everything she has asked for and then will be in touch with regard to our offer. Please forward the information you have gotten together for her as I told her it would be there today or tomorrow Sorry but I tried Sharon Sharon, Speirs Canadian Staffing Manager 778 279 3634 TheKey.ca [image: TheKey] On Mon, Dec 18, 2023 at 3:11=E2=80=AFPM wrote: > Hi Sharon, > > > > Yes, you can let Joe know that we are calling the account free once the 4 > cheques are cashed and applied. > > > > Unfortunately, any checks that have been mailed will be cashed. They go > directly to a lockbox, and we cannot stop them once they are sent. I don= =E2=80=99t > know how that should be handled other than maybe telling them that these > had already been mailed once we received the daughter=E2=80=99s email and= we cannot > keep them from being cashed. They may be willing to let those go since we > are forgiving the rest. The only other option I have is to refund once th= ey > have cleared. > > > > Thanks, > > > > > > *Lisa Barker* > > Manager, Accounts Receivable > > lisa.barker@thekey.com > > [image: TheKey] > > > > > > > > > > > > *From:* Sharon Speirs > *Sent:* Monday, December 18, 2023 1:19 PM > *To:* Vashon Palloo > *Cc:* Timothy Thomas ; Laszlo Kovacs laszlo.kovacs@thekey.com>; lisa.barker@thekey.com; Dennis Fancy dfancy@thekey.com>; Vanja Bezdrob > *Subject:* Re: Anne Kober Care - Accounting Errors > > > > Can I just let Joe know that we are calling the account free and clear > once the 4 cheques are cashed and applied? > > My concern is that in the email that the daughter Sarah wrote she said NO= T > to cash any cheques so I don't want to assume we can apply them if that > will have legal implications > > Sharon > > > > On Mon, Dec 18, 2023 at 11:09=E2=80=AFAM Vashon Palloo > wrote: > > Last check received was ck #7. I think we're waiting on one or two more. > > > > On Mon, Dec 18, 2023 at 1:53=E2=80=AFPM Timothy Thomas wr= ote: > > That's fair, thanks Sharon. > > > > Vashon can you confirm the last two checks have been accounted for? > > > > On Mon, Dec 18, 2023 at 1:34=E2=80=AFPM Sharon Speirs wrote: > > Hi all > > I am happy to have the conversation with Joe and would just need the > logistics of what is credited by us. There are cheques in the mail so I > would need to answer if they have been received and what is being done wi= th > them once