Hello Amrita, If Betty is available, could she put mum’s Friday, August 8, 12:30 - 4:30 shift back on her schedule? If she has already made other commitments, no worries. Mum will see her on Monday, Aug 11th. Thanks a lot, Lynn On Jul 26, 2025, at 5:38 PM, Amrita Veena <amrita.veena@thekey.com> wrote: Hi Kenoton, Nice to meet you too, and thank you for the update! To confirm, invoices will be sent weekly, and the payment will be deducted automatically from your account. Noted that services won't be needed on Monday, August 4th and Friday, August 8th — thank you for the heads-up. We look forward to starting and continuing regular service after that! Best regards, Amrita Lekshmi Veena Caregiver Manager Office 416-488-8777 TheKey.ca On Sat, Jul 26, 2025 at 1:28 PM Kenton Rimer < KentonR@astleygilbert.com > wrote: Hi Amrita, Nice to meet you. Every thing sounds great and we are looking forward to Monday. Can you clarify if payment for the services will be Deducted from our account on a per visit basis or are we invoiced Once a month? Also because of the civic holiday on Monday August 4th we will not require the service. As well, my sister Lynn will be in town that week so we would also like to cancel Friday August 8th so as to maximize the time together with her and my mom. Be assured that this is not the norm and we are looking forward to a full three days a week after that. Thanks again Kenton Sent from my iPhone On Jul 25, 2025, at 5:38 PM, Amrita Veena < amrita.veena@thekey.com > wrote: Hello, Thank you for trusting TheKey to support your mom. We are all set to begin services on Monday, July 28. The shift will be Mondays, Wednesdays and Fridays- 1230pm-430pm. I would like to introduce Betelihem Giday (Betty), who will be working with Joan. Please find a brief bio of Betty attached for your reference. If you have any questions or concerns, please do not hesitate to let me know. You can reach out to me or Jhonna (copied in this email) for any schedule changes. I am copying our on-call team as well ( who will be working after regular hours) on this email so you have all the contacts in one place. I have also included Timon Page, our General Manager, whom you can reach out to at any time if you have questions or concerns. Thank you again for entrusting us with your mom’s care. We look forward to working with your family. Regards, Amrita Lekshmi Veena Caregiver Manager Office 416-488-8777 TheKey.ca < https://thekey.ca/ > [TheKey] <BETELIHEM Bio (2).png>