Just so you both are aware that is not only what I said. I advised that she
needs to focus on her job duties more closely & she is taking that as she
won’t help with any overlap in the office because she isn’t receiving a
raise.
When there will always be some kind of overlap because we are a small
office.
On Tue, Aug 12, 2025 at 12:05 PM Timothy Thomas <tt@thekey.com> wrote:
> @Chantal-Marie Grinstead <chantalmarie.grinstead@thekey.com> looping you
> in for visibility as well.
>
> On Tue, Aug 12, 2025 at 9:54 AM Alysce Craig <alysce.craig@thekey.com>
> wrote:
>
>> Just so you are aware.
>>
>> ---------- Forwarded message ---------
>> From: Brooke Justiniano <brookej@thekey.com>
>> Date: Tue, Aug 12, 2025 at 11:40 AM
>> Subject: Conversation Recap
>> To: Alysce Craig <alysce.craig@thekey.com>
>>
>>
>> Alysce,
>> Just to be clear and to review what you told me in our 1:1 today. As a
>> CSM I am not to take part in any answering of the phones-other than those
>> calls directed towards me specifically, partake or help with scheduling,
>> and only stick to the assessments, QA visits and the SLA work that CSM are
>> being held accountable for. Regarding on-call you are stating that I do not
>> need to attend to any items regarding call-offs or scheduling needs and
>> that I will only need to respond to assessments and family concerns? In
>> addition you have told me that ALL of the things related to The Forum
>> should be directed towards you and Jennifer?
>>
>> As I change my mindset to "fit-in" to what you would like to see- I want
>> to make sure that I understand your expectations clearly.
>>
>> Please confirm with me through this email for my records.
>>
>> *Brooke Justiniano, MSM, GCM, CDP*
>> *Client Success Manager*
>> *Geriatric Care Manager | Certified Dementia Practitioner*
>>
>>
>> *mobile (614) 588-6041*
>>
>>
>> *office (614) 481-88881880 MacKenzie Drive #207
>> <https://www.google.com/maps/search/1880+MacKenzie+Drive+%23207+Upper+Arlington,+OH+43220?entry=gmail&source=g>Upper
>> Arlington, OH 43220
>> <https://www.google.com/maps/search/1880+MacKenzie+Drive+%23207+Upper+Arlington,+OH+43220?entry=gmail&source=g>*
>>
>> *TheKey.com <https://www.thekey.com/>*
>> *[image: TheKey]* <https://www.thekey.com/>
>> The best compliment would be a positive review on google by clicking here
>> <https://g.page/r/CfnCOiTRWbsxEB0/review>!
>>
>