Re: FW: Helen St. Pierre

I don't see the need to highlight that fact on our end (although it is
implied when we don't provide it). Let's just be definitive in our
response that services were performed/accepted by the client as established
by the care logs/notes.

On Wed, Aug 23, 2023 at 8:09 AM <gerard.draetta@thekey.com> wrote:

> Steve/Thomas,
>
>
>
> Good morning.  With your approval, I am going to send the care logs and
> notes to Lisa Quesnelle as proof of services performed. In a previous email
> it was mentioned that we should come clean with the fact that we do not
> have a signed agreement in hand. Is this something that you would want me
> to put in the email to Lisa or hold off on saying it. Please let me know as
> I will wait on your response prior to sending anything.
>
>
>
> Gerard
>
>
>
> *From:* Ali Malik <ali.malik@thekey.com>
> *Sent:* Wednesday, August 23, 2023 9:55 AM
> *To:* gerard.draetta@thekey.com
> *Subject:* Re: FW: Helen St. Pierre
>
>
>
> Hey Gerard,
>
>
>
> We need to send the carelogs to her but im unsure as to if we mentioned
> anything about contract. Steve mentioned yesterday to not say anything.
> Would be best to confirm quickly with Tim and Steve
>
>
>
> On Wed, Aug 23, 2023 at 9:36 AM <gerard.draetta@thekey.com> wrote:
>
> Ali,
>
>
>
> Just to confirm, you would like me to share the logs and care notes with
> Lisa?  If so, should I let her know that is all the information that we
> have?
>
>
>
> Gerard
>
>
>
> *From:* Ali Malik <ali.malik@thekey.com>
> *Sent:* Wednesday, August 23, 2023 9:07 AM
> *To:* Timothy Thomas <tt@thekey.com>
> *Cc:* Steve Koyanagi <skoyanagi@thekey.com>; gerard.draetta@thekey.com;
> Laszlo Kovacs <laszlo.kovacs@thekey.com>
> *Subject:* Re: FW: Helen St. Pierre
>
>
>
> Hey Gerard,
>
>
>
> Can you please communicate this to Lisa.
>
>
>
> thank you
>
>
>
> On Tue, Aug 22, 2023 at 4:46 PM Timothy Thomas <tt@thekey.com> wrote:
>
> I have attached the care logs with clock in and clock out data along with
> the care notes from each shift. This should be sufficient to prove our
> services were provided.
>
>
>
> Thanks
>
>
>
> On Mon, Aug 21, 2023 at 2:06 PM Timothy Thomas <tt@thekey.com> wrote:
>
> Done
>
>
>
> On Mon, Aug 21, 2023 at 12:45 PM Steve Koyanagi <skoyanagi@thekey.com>
> wrote:
>
> Yes; can you get something on the calendar this week with the key
> stakeholders?
>
>
>
> On Mon, Aug 21, 2023 at 9:10 AM Timothy Thomas <tt@thekey.com> wrote:
>
> @Steve Koyanagi <skoyanagi@thekey.com> Could we please schedule a call to
> review this case? We have a past client who owes us $96k. When initially
> started we believed the facility where they reside (which was under a
> staffing agreement) was the payor. They refused and told us to invoice the
> clients PAO. Unfortunately a new consent agreement was not executed at that
> time and services continued for another three months. PAO refusing to pay
> without seeing documentation.
>
>
>
> Thanks
>
>
>
> On Mon, Aug 21, 2023 at 10:31 AM Ali Malik <ali.malik@thekey.com> wrote:
>
> Thats what I was thinking as well. They agreed to settle for 30k, but we
> aren't in agreement. But I would get legal involved to discuss further.
>
>
>
>
>
>
>
> On Mon, Aug 21, 2023 at 10:30 AM Timothy Thomas <tt@thekey.com> wrote:
>
> Hi Ali,
>
>
>
> I think it's time we come clean to the POA that we do not have a consent
> agreement however they were made aware of the service and costs in April
> and choose to continue. I would think that at this time we had a verbal
> agreement to continue providing care. Why not cancel at that time? To
> Gerards point I believe we still have grounds to collect.
>
>
>
> On Mon, Aug 21, 2023 at 10:24 AM Ali Malik <ali.malik@thekey.com> wrote:
>
> Hey Tim,
>
>
>
> Do we have anything in writing from the facility or any documentation at
> all? I believe Poulami mentioned that the facility emailed us saying the
> payor is responsible. Is there a way to go after facility and ask them if
> they have any communication with the client in regards to paying this?
>
>
>
> thanks
>
>
>
> On Mon, Aug 21, 2023 at 10:20 AM <gerard.draetta@thekey.com> wrote:
>
> Good morning,
>
>
>
> I am following up on Helen St. Pierre once again. I have not heard back
> from Lisa Quesnelle since her original response. I surmise it’s because she
> has asked for paperwork on several occasions to validate the debt and we
> have been unable to produce it. If you read her email below, it does not
> appear that they will negotiate without out it. Here in the states, you can
> still file a breach of contract lawsuit even if you do not have a contract
> in place however, I am not sure if that is the case in Canada. Please let
> me know your thoughts and how you would like to proceed.
>
>
>
> Gerard
>
>
>
>
>
> *From:* Timothy Thomas <tt@thekey.com>
> *Sent:* Thursday, August 3, 2023 10:47 AM
> *To:* gerard.draetta@thekey.com
> *Cc:* Ali Malik <ali.malik@thekey.com>; Laszlo Kovacs <
> laszlo.kovacs@thekey.com>
> *Subject:* Re: FW: Helen St. Pierre
>
>
>
> Hi Gerard,
>
>
>
> We do not have a signed consent agreement for this client. The operations
> team was told at the time by our HCL that the facility where the client
> resides would be paying for the services and subsequently billing the
> client. In April the facility told us that they would not be handling
> payment and to send the invoices to the POA Lisa. Unfortunately at that
> time we did not request that a contract be signed and services continued on
> until May.
>
>
>
> We were only informed of the large outstanding balance due in May as I
> assume the billing department thought it was an institutional payer with a
> longer lead time.
>
>
>
>
>
> On Thu, Aug 3, 2023 at 10:19 AM <gerard.draetta@thekey.com> wrote:
>
> Good morning,
>
>
>
> Please see the response I received from Lisa Quesnelle regarding Helen St.
> Pierre. Please forward me any and all paperwork as it does not appear that
> they will negotiate without seeing this.
>
>
>
> Gerard
>
>
>
> *From:* Lisa Quesnelle <lisa@lawclerkservice.ca>
> *Sent:* Wednesday, August 2, 2023 2:09 PM
> *To:* gerard.draetta@thekey.com
> *Subject:* Re: Helen St. Pierre
>
>
>
> Good Afternoon Gerard,
>
>
>
> I appreciate receiving your email and your desire to settle this issue
> amicably, as I am inclined to do the same.
>
>
>
> However, as previously requested, prior to engaging in any further
> discussion, I require a copy of the contract that was executed prior to
> your company providing services. As I previously advised Ali, Ms. St.
> Pierre's financial advisor has requested a copy of the signed contract
> before he will consider releasing funds.
>
>
>
> To be clear, I am unable to negotiate terms that have not been previously
> agreed upon, nor can I understand the source of your purported $96,000
> claim without the contract.
>
>
>
> Once I am in receipt of the contract, I will be in a better position for
> further discussions.
>
>
>
>
>
> Thanks,
>
> Lisa
>
>
> ------------------------------
>
> *From:* gerard.draetta@thekey.com <gerard.draetta@thekey.com>
> *Sent:* Tuesday, August 1, 2023 1:50 PM
> *To:* Lisa Quesnelle <lisa@lawclerkservice.ca>
> *Subject:* Helen St. Pierre
>
>
>
> Lisa,
>
>
>
> Good afternoon, my name is Gerard A. Draetta and I am the Collection
> Manger with TheKey. Ali Malik has brought me up to speed on the account of
> Helen St. Pierre and has provided me with your contact information. It is
> my understanding that you are in contact with the financial advisor for Ms.
> St. Pierre and can help expedite a resolution relating to the outstanding
> balance of approximately $96K. Our intentions have been and continue to be
> to resolve this matter amicably without the need for protracted litigation,
> any help that you can provide would be greatly appreciated.
>
>
>
> While we are willing to negotiate a lump sum settlement to consider this
> matter closed, the original offer of $30K is unreasonable considering the
> balance due. If Ms. St. Pierre is stuck on that number, please let me know
> so we can proceed on our side accordingly. If you believe there to be
> additional room for negotiations, please let me know that as well and we
> can continue our dialogue. I look forward to hearing from you, with time
> being of the essence.
>
>
>
>
>
>
>
>
> *Gerard A. Draetta*
>
> Collection Manager
>
> gerard.draetta@thekey.com
>
> (561) 563-7058
>
> *TheKey.com*
>
>
>
>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca* <https://www.thekey.ca/>
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>
>
>
> --
>
> *Ali Malik*
>
> Manager - Financial Operations
>
>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca* <https://www.thekey.ca/>
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>
> --
>
> *Ali Malik*
>
> Manager - Financial Operations
>
>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca* <https://www.thekey.ca/>
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca* <https://www.thekey.ca/>
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please no