--000000000000f7792806030ee181 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looks like this issue is only in Winnipeg, where the rates are different and the issues occur. On Wed, Aug 16, 2023 at 12:55=E2=80=AFPM Chuck Terlesky wrote: > @Timothy Thomas I believe that Schedulers are to finalize > the report - I can look over Calgary if that helps? > > On Wed, Aug 16, 2023 at 12:49=E2=80=AFPM Timothy Thomas w= rote: > >> Adding @Shyanne Hansen for visibility. >> >> I've just looked at the ongoing schedule for Emmanuel Uzoh and there >> continues to be issues with the payroll rate setups on certain shift dat= es. >> The instances have not all been updted. This is not a payroll issue as I= rin >> confirmed. This is an operations team issue. >> >> @Chuck Terlesky We reviewed this together >> several weeks ago. Who is reviewing the payroll report prior to finalizi= ng? >> If we need to set up another training session please let me know. >> >> On Wed, Aug 16, 2023 at 2:36=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Chandani, >>> >>> Pls note that this is not the payroll's fault. Payroll can pay only wha= t >>> shows in their schedules in Clear Care. >>> >>> If there are issues that their clear care shows the amts but payroll >>> paid out less or more then payroll can fix that. If there are issues wi= th >>> schedules in CC then HR (Who does the booking) need to fix that. >>> >>> Thanks, >>> Irin >>> >>> On Wed, Aug 16, 2023 at 2:30=E2=80=AFPM Chandani Patel >>> wrote: >>> >>>> Good Afternoon Team, >>>> >>>> I am emailing again as I had yet another staff member reach out to me >>>> today that he has not been paid at the correct rate. I ran all the num= bers >>>> and it looks like the pay rate changed on June 26th to be $16.00 when = his >>>> original payrate he was hired for is $18.00 and that is what is in the >>>> payroll rate as well as what he was being paid until June 25th. There = were >>>> no new shifts added aor changes made to the schedule and he has been s= eeing >>>> the same client for quite some time. Based on my calculations we owe h= im >>>> $776.00, which I've added to the payroll sheet for Irin. >>>> >>>> In this instance he mentioned he was also not paid out OT as it >>>> normally would calculate anything more than 88 hours for winnipeg. Th= is >>>> has not yet been added into the total of $776.00 that I calculated. >>>> >>>> I am not sure how long this will go on for, but each payroll I am >>>> having to speak to at least 5-8 caregivers between both markets due to >>>> payroll discrepancies. >>>> Is there something we can do to fix this as I am spending a lot of >>>> my time doing payroll discrepancies throughout the week consistently. >>>> >>>> Thank you and I appreciate all the help and support. >>>> >>>> -- >>>> >>>> >>>> >>>> *Kind Regards, Chandani Patel * >>>> *Caregiver Ambassador/ Human Resources* >>>> of Calgary, Alberta & Winnipeg, Manitoba >>>> *________________________* >>>> *Calgary Offic