Hi Tim
This is Pauli's client
They are paying $ 38.50/ HR and receive services monday to sunday 14
HRS/Day (730am-930pm)
Take Care
Allison Brennan
*Client Success Manager*
*Office: 519-954-2111*
*Direct Line: 437-216-2865*
*Fax: 519-489-1370*
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Wed, Sep 13, 2023 at 9:48 AM Timothy Thomas <tt@thekey.com> wrote:
> Good moring,
>
> Which one of you manages Naomi Kriss? They're looking for a discount.
> Please let me know what they pay and how many hours of service they receive.
>
> Also whether you have any thoughts around a potential preferred rate.
> Thanks
>
> ---------- Forwarded message ---------
> From: Lito Delapena <paymentapplication@thekey.com>
> Date: Tue, Sep 12, 2023 at 4:40 PM
> Subject: Fwd: Client: Carol Marrus's billing - [#436040]
> To: <tt@thekey.com>, <ccartwright@thekey.com>
>
>
> HI Tim and Cheryl,
>
> Wanted to advise that i have been in contact with Carol Marrus' POA Naomi
> Kriss and have updated their payment terms and explained that they would
> still be invoiced on a weekly basis but the payments would not occur until
> after 2 weeks to provide ample time for review and ensure the account is
> funded to cover the invoices.
>
> Naomi did want to discuss their current Billing rates and explore the
> possibility of changing them to a preferred rate and i advised that would
> need to be a conversation with our office partners. Can you guys giver her
> a call at your earliest convenience to discuss please?
>
> Thank you,
>
> Help Desk Manager
> Billing@thekey.com
> 866-226-1702
>
>
> On Wed, 30 Aug at 11:47 AM , Poulami Shah <
> poulami.shah@homecareassistance.com> wrote:
> Hi Billing Team,
>
> Our client Carol Marrus's daughter Naomi reached out to me and said that
> she has noticed some unusual activity on her account which she doesn't seem
> to understand.
> Could you please call her back and provide some clarification. You can
> reach her at 416-303-3103, she is copied on this email too.
>
> *Best regards*
> *Pauli Shah*
> *Client Success Manager*
> *Direct: 289-412-1441*
> *Office: 905-337-1200*
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> 436040:611100
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>