Hey Cathy,
Sorry I meant with your reply , I dont think you sent it to the carelead.
The TO field is empty.
If you are going to reach out to them, can you kindly please include what I
mentioned in last email?
If you want me to reach out, I could also do that.
thank you,
On Thu, Jul 20, 2023 at 1:06 PM Cathy Gerth <cgerth@thekey.com> wrote:
> Hi Ali
> You were originally copied on everything from the beginning, so you can
> look in your history and it should be there I think.
> Cathy Gerth
> Case Manager
> Home Care Assistance
> 15331- 16 Ave #352
> Surrey, B.C. V4A 1R6
> ph: (604) 560-8629
> (778) 279-3634
> fax: (778) 279-3635
>
>
>
>
> website: *www.homecareassistancevancouver.ca
> <http://homecareassistancevancouver.ca/>*
> Review our Book Series <http://amzn.to/nmQKRn>
> Read our Client Reviews <http://homecareassistance.com/reviews/>
> https://www.youtube.com/watch?v=RX_4cCVybg8
>
>
> On Thu, Jul 20, 2023 at 9:46 AM Ali Malik <ali.malik@thekey.com> wrote:
>
>> Hey Cathy,
>>
>> I dont see the Careleads email.
>>
>> But yes that is correct. Carolina is depositing the cheques one a month.
>> We dont accept cheque as payment method but make exceptions on case by
>> case. @Michelle Hudgins <michelle.hudgins@thekey.com> For this client,
>> we should followup when they are 45 days delay from invoice date. Thats
>> what we should set terms.
>>
>> Cathy if you are going to reach out to client please let them know that
>> we will change their terms so that they wont get collection calls until
>> after cheques are deposited.
>>
>> thank you
>>
>> On Thu, Jul 20, 2023 at 11:58 AM Cathy Gerth <cgerth@thekey.com> wrote:
>>
>>> Hi Laird & Leslie
>>> I am so sorry, I did not hear back from you when I sent last email (June
>>> 28) so I thought everything had been straightened out.
>>> I believe the issue is that if you are paying by check, that the checks
>>> get deposited 1x per month and there is a delay, I am forwarding all this
>>> information to accounting - but please let me know which invoices you are
>>> missing and I will send them to you asap.
>>> I am sorry for all the frustration that this is causing,and I will try
>>> to get this resolved as soon as possible.
>>> Thank you so much
>>> Cathy
>>>
>>> Cathy Gerth
>>> Case Manager
>>> Home Care Assistance
>>> 15331- 16 Ave #352
>>> Surrey, B.C. V4A 1R6
>>> ph: (604) 560-8629
>>> (778) 279-3634
>>> fax: (778) 279-3635
>>>
>>>
>>>
>>>
>>> website: *www.homecareassistancevancouver.ca
>>> <http://homecareassistancevancouver.ca/>*
>>> Review our Book Series <http://amzn.to/nmQKRn>
>>> Read our Client Reviews <http://homecareassistance.com/reviews/>
>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>
>>>
>>> On Thu, Jul 20, 2023 at 8:48 AM Laird Miller <laird_miller@yahoo.com>
>>> wrote:
>>>
>>>> Good morning,
>>>>
>>>> A couple of things, a couple of weeks ago I received a call from your
>>>> corporate office in Miami asking about payment of my mom's account
>>>> balance. It appeared from my discussion with them that they were not aware
>>>> of the billing issues..ie payments not being reflected correctly on the
>>>> account). They were going to send me an email (it was Michela Hudgins who
>>>> called)me so that I had their contact info. I have not received anything.
>>>>
>>>> Also, I have not received any invoices from you in a very long time. I
>>>> can not pay invoices that I do not have. From my perspective I am up to
>>>> date vs the invoices that I have received.
>>>>
>>>> Please advise when you expect that I will receive the invoices that I
>>>> should be receiving.
>>>>
>>>> Regards,
>>>>
>>>> Laird
>>>>
>>>> On Wednesday, June 28, 2023 at 03:14:39 p.m. PDT, Cathy Gerth <
>>>> cgerth@thekey.com> wrote:
>>>>
>>>>
>>>> Hi Laird and Lesley
>>>> Please let me know if the invoicing has been straightened out for this
>>>> week as I am trying to make sure everything has been resolved.
>>>> Thank you so much
>>>> Cathy
>>>>
>>>> Cathy Gerth
>>>> Case Manager
>>>> Home Care Assistance
>>>> 15331- 16 Ave #352
>>>> Surrey, B.C. V4A 1R6
>>>> ph: (604) 560-8629
>>>> fax: (778) 279-3635
>>>>
>>>>
>>>>
>>>>
>>>> website: *www.homecareassistancevancouver.ca
>>>> <http://homecareassistancevancouver.ca/>*
>>>> Review our Book Series <http://amzn.to/nmQKRn>
>>>> Read our Client Reviews <http://homecareassistance.com/reviews/>
>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>
>>>>
>>>> On Thu, Jun 22, 2023 at 4:26 PM Cathy Gerth <cgerth@thekey.com> wrote:
>>>>
>>>> Hi Laird and Lesley
>>>> This is what I have received so far, They have changed where the
>>>> billing is done . The cheques are received but not deposited yet, we always
>>>> received the cheques and marked account as paid and cheques were deposited
>>>> at end of month.
>>>> I have asked them to look into why it is changed and how to resolve the
>>>> issue.
>>>> I will continure to follow up.
>>>> Thank you so much
>>>>
>>>> Cathy
>>>> Cathy Gerth
>>>> Case Manager
>>>> Home Care Assistance
>>>> 15331- 16 Ave #352
>>>> Surrey, B.C. V4A 1R6
>>>> ph: (604) 560-8629
>>>> fax: (778) 279-3635
>>>>
>>>>
>>>>
>>>>
>>>> website: *www.homecareassistancevancouver.ca
>>>> <http://homecareassistancevancouver.ca/>*
>>>> Review our Book Series <http://amzn.to/nmQKRn>
>>>> Read our Client Reviews <http://homecareassistance.com/reviews/>
>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: *Sumira Suthesan* <sumira.suthesan@thekey.com>
>>>> Date: Thu, Jun 22, 2023 at 1:04 PM
>>>> Subject: Re: Invoicing
>>>> To: Cathy Gerth <cgerth@thekey.com>
>>>> Cc: Cheryl Cartwright <ccartwright@thekey.com>, Ali Malik <
>>>> ali.malik@thekey.com>, Carolina Orosa <corosa@thekey.com>
>>>>
>>>>
>>>> Hi Cathy,
>>>>
>>>> The 5k cheque, Carolina has not deposited yet
>>>> The 8k, we are looking into what had happened.
>>>>
>>>> I'll get back to you shortly.
>>>>
>>>> Thanks,
>>>> Sumira
>>>>
>>>>
>>>>
>>>>
>>
>> --
>> *Ali Malik*
>> Manager - Financial Operations
>>
>>
--
*Ali Malik*
Manager - Financial Operations