This is a multipart message in MIME format. ------=_NextPart_000_0CFE_01DB4FC5.7004DC80 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0CFF_01DB4FC5.70050390" ------=_NextPart_001_0CFF_01DB4FC5.70050390 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim & Timon- Weâve been discussing 146220 Tanzil-Ur-Rehman Muhammad since = back in mid-November, and they still havenât paid. Can we please = make a decision here, and quickly? I am unclear why weâre so = hesitant to suspend services if weâve seen this pattern for = months now? First theyâre paying but not keeping up, then they = were delayed because someone related to the client was on vacation, they = committed to paying in full on 11/19, failed there, then brought up = invoice disputes, now weâve resolved those, and still no = payment? Elizabeth Clark Director From: William Schmiedeknecht Sent: Friday, December 13, 2024 10:13 AM To: Lito Delapena ; Elizabeth Clark = ; Chuck Terlesky ; Timothy = Thomas ; Timon Page ; Joey Taylor = ; Michelle Hudgins = ; Sharon Speirs Subject: Canada AR Aging 12/13/2024 Minutes Hello Team, Here are the minutes from our meeting today. Please reply to this email = thread with any updates, so that our team can accurately track these = clients. * 159051 Robert Gowans - Client is just being difficult to make = payments, stating that it takes 10 days to move money from an = international bank account to his Canadian bank account. Client keeps = stating he has to go in person to transfer payments over. Timon Page to = follow up with customer, otherwise we will need to threaten suspension = to get customer to pay follow up 12/17/2024. Balance of $774.91. * 146220 Tanzil-Ur-Rehman Muhammad - Daughter Nimra has not been = responsive to outreach from Michelle, balance has been updated and = invoices corrected but we are unable to get a payment commitment. Timon = Page to call Nimra and Client's son to secure payment, otherwise we will = need to suspend services if we do not receive payment. Client is on a = government run program, and Timon Page feels like we will get paid, but = client's daughter is using any discrepancy to withhold payments. Follow = up on 12/17/2024 Balance of $22,720.13. Please let me know if you have any questions or concerns. Thank you, -- William Schmiedeknecht Team Lead - Customer Contact & Collections Email: William.Schmiedeknecht@thekey.com = (972) 525-0812 | ext 100006 TheKey.com ------=_NextPart_001_0CFF_01DB4FC5.70050390 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @fon