--000000000000b7e4ba05f9b4ea54 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Would one of you mind getting back to Mr.Favretto regarding the double time= ? Thank you On Wed, Apr 19, 2023 at 2:04=E2=80=AFPM Home Care Assistance wrote: > He does and has been all the other the Holidays as far as I know. I have > not heard of him questioning it before. > > > On Apr 19, 2023, at 3:00 PM, Timothy Thomas wrote: > > =EF=BB=BF > Dom is he aware he's charged at double time? > > ---------- Forwarded message --------- > From: Ali Malik > Date: Wed, Apr 19, 2023 at 1:19=E2=80=AFPM > Subject: Re: Billing Errors - Invoice No. 48032 > To: domaine@domainebuilder.com > Cc: sumira.suthesan@thekey.com , Tim Thomas tthomas@thekey.com>, Home Care Assistance (adminmtl@homecareassistance.co= m) > , Vincenzo Nesparoli vincenzo.nesparoli@thekey.com>, Timothy Thomas > > > Hey Mr.Favretto, > > I'm going to have Vincent look into this for you. > > He will review and get back to you as soon as possible. > > Warm regards, > > On Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com domaine@domainebuilder.com> wrote: > >> *RE: Billing Errors* >> >> * Yolanda Favretto =E2=80=93 Invoice No. 48302* >> >> >> >> Mr. Malik, >> >> >> >> I would like to bring to your attention several billing errors on Invoic= e >> No. 48032 (attached). >> >> >> >> 1. The 1.5X Holiday Rate is shown as $44.73 but should be $50.33 >> ($33.55/hr regular rate x 1.5). >> >> >> >> 1. Although it is indicated that a 1.5X Holiday Rate is applied, we >> have been billed double the regular hourly rate. >> >> >> >> Ex: 04/10/23 08:00 a.m. =E2=80=93 07:00 p.m., Josephine, Reg. 1= 1 hrs >> >> >> >> Should be: 11 hrs x $50.33 (1.5X Holiday Rate) =3D $553.63 >> >> >> >> We were billed $738.05. >> >> >> >> $738.05 =C3=B7 11 hours =3D $67.10/hr >> >> >> >> $67.10/hr is double the regular hourly rate of $33.55. >> >> >> >> 1. As per Dominique=E2=80=99s e-mail, below, an adjustment was made f= or the >> portion of the holiday rate that was not charged on Invoice 47929 >> (attached). However, the amount billed for the =E2=80=9CCorrection f= or Easter >> Monday holiday surcharge invoiced last week=E2=80=9D was also charged= at double the >> regular hourly rate. >> >> >> >> I look forward to receiving a revised invoice with these errors correcte= d. >> >> >> >> Regards, >> >> >> >> Dario Favretto >> >> >> >> >> >> >> >> *From:* Dominique Jacobs >> *Date:* April 18, 2023 at 1:54:22 PM EDT >> *Subject:* *Billing error* >> >> =EF=BB=BF >> >> Good afternoon, >> >> >> >> The billing department has asked me to notify you that the entire holida= y >> rate was not charged on the previous bill. It will be charged on the >> upcoming one with a note "miscellaneous charge collection" >> >> >> >> Very sorry for this inconvenience. If you have any questions please do >> not hesitate to contact the billing department. >> >> >> >> Thank you >> >> Dominique >> >> >> [image: TheKey] >> >> *Do