--000000000000309e650602fca708 Content-Type: multipart/alternative; boundary="000000000000309e620602fca706" --000000000000309e620602fca706 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here is how I would write it, please let me know what you think: "Good Afternoon Gina, As per the contract, we have a 48-hour cancelation policy. This was already discussed with Paul as was the price. Your family decided to move your mom without letting anyone know and are therefore subject to paying that cancelation fee. We have the same agreement with our caregivers/LPN and have to pay them for any shifts canceled within 48 hours, I will be on vacation as of tomorrow. Please pay the invoice at your earliest convenience. Thank you," ---------- Forwarded message --------- From: Gina Zelnick Date: Tue, Aug 15, 2023 at 4:07=E2=80=AFPM Subject: Fwd: Facture/Invoice 49787 Home Care Assistance Montr=C3=A9al / So= ins =C3=A0 Domicile To: Joey Taylor Cc: Paul Teitelbaum Joey This is not correct. Please call Paul at 1-917-747-6806. Thanks. Sent from my iPad Begin forwarded message: *From:* adminmtl@homecareassistance.com *Date:* August 15, 2023 at 12:16:07 PM MDT *To:* simonfinkelstein@videotron.ca *Cc:* ginatzelnick@icloud.com *Subject:* *Facture/Invoice 49787 Home Care Assistance Montr=C3=A9al / Soin= s =C3=A0 Domicile* =EF=BB=BF Marilyn Schiff: Votre facture est ci-jointe. Les frais seront trait=C3=A9s selon votre mode de paiement. Si vous payez par virement Interac, svp envoyer le montant total =C3=A0 adminmtl@homecareassistance.com. SVP, mettre en r=C3=A9f=C3=A9rence votre n= um=C3=A9ro de facture. Notez que vous n'avez pas besoin de mot de passe pour virement Interac. Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup. -------------------------------------------------------------------- Your invoice is attached. Your method of payment will be charged. If you are paying by e-transfer, please send the full amount to adminmtl@homecareassistance.com. Please reference the invoice number on the e-transfer payment. You do not need a password for the e-transfer. Thank you for your business - we appreciate it very much. Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc. 4464 Ste. Catherine Ouest Westmount, QC H3Z 1R7 (514) 907-5065 --=20 Joey Taylor *Regional Care Solutions Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000309e620602fca706 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here is how I would write it, please let me know what you = think: "Good Afternoon Gina, As per the contract, we hav= e a 48-hour cancelation policy. This was already=C2=A0discussed with Paul a= s was the price. Your family decided=C2=A0to move your mom without letting = anyone know and are therefore subject to paying that cancelation fee. We ha= ve the same agreement with our caregivers/LPN and have to pay them for any = shifts canceled within 48 hours,=C2=A0 I will be o