Hi Timothy, I include the last chain of emails to refresh your memory about who we are. My mother has declined since I last contacted you. We hired a full time caregiver in June and, recently, an overnight caregiver. My mother has increasingly expressed unhappiness with the treatment afforded her by the caregiver. Today seems to have been a particularly unpleasant day and, as a result, this evening my siblings and I decided to sever the relationship with the primary caregiver (unfortunately, the overnight caregiver is a friend of the primary caregiver so we are ending that relationship as well). We felt it was important to end the relationship quickly but, as a result, we are in need of replacement caregivers immediately. What we are looking for is one person to be with Rose from 10am until 6pm, seven days a week, and another person to be there overnight from midnight to 6am, seven days a week. The reason why we recently hired an overnight person is because Rose fell during the night a few weeks ago and we felt it would be wise to have someone to help her to the washroom in the middle of the night. So the first big question is how quickly can you met these needs? My sister, Teresa, is the only one of us living in Montreal. It would be ideal if it could be arranged for her to meet any caregivers you suggest. Teresa is available only on weekends I believe. Another question is cost. And do you have a reduced rate for overnight care? I am sending this email tonight in the hope that we can speak early in the day tomorrow. I am happy to call you; please tell me when would be a time I can reach you. You are welcome as well to call me: 416-961-5005. In addition, feel free to communicate by email. I hope all is well with you, Timothy. All the best, Laura Alper ---------- Original Message ---------- From: Laura Alper <lalper@sympatico.ca> Date: May 22, 2017 at 11:09 AM Hi Timothy, Yes, I understand that a three or four hour block is necessary to attract quality caregivers. The time may come when Rose will need that level of care and I will be in touch in that event. Thank you. Laura  ---------- Original Message ---------- From: Timothy Thomas <tt@homecareassistance.com> Date: May 22, 2017 at 10:52 AM Hi Laura, I'm happy to hear your mother is still doing relatively well and enjoying the Westmount One. We can definitely assist Rose with her morning routine however as you mentioned, we do have a minimum level of service. Our typical minimum is a 4 hour block, the best I could offer would be to drop it down to three hours. The real challenge is convincing any quality caregiver to displace themselves for less than a 3 hour shift. Let me know if this works for you and we can get started selecting a caregiver. Best regards, Timothy. On Sat, May 20, 2017 at 11:04 AM, Laura Alper < lalper@sympatico.ca > wrote: Hi Timothy, I have included our last correspondence, hoping that it will help to bring to mind our past use of your service