Hi Timothy, Yes, I understand that a three or four hour block is necessary to attract quality caregivers. The time may come when Rose will need that level of care and I will be in touch in that event. Thank you. Laura  ---------- Original Message ---------- From: Timothy Thomas <tt@homecareassistance.com> Date: May 22, 2017 at 10:52 AM Hi Laura, I'm happy to hear your mother is still doing relatively well and enjoying the Westmount One. We can definitely assist Rose with her morning routine however as you mentioned, we do have a minimum level of service. Our typical minimum is a 4 hour block, the best I could offer would be to drop it down to three hours. The real challenge is convincing any quality caregiver to displace themselves for less than a 3 hour shift. Let me know if this works for you and we can get started selecting a caregiver. Best regards, Timothy. On Sat, May 20, 2017 at 11:04 AM, Laura Alper < lalper@sympatico.ca > wrote: Hi Timothy, I have included our last correspondence, hoping that it will help to bring to mind our past use of your services. My mother, Rose Alper, has been living at Westmount One for two years. She is now 96 years old and still in relatively good health. Her short term memory is failing, with resulting confusion. As well, her energy level is diminishing. While Westmount One provides caregivers who help with showers and dressing every second day, the system we recently put in place to have their caregivers come on the other days to help with washing and dressing is not working well because their time of arrival is not reliable and Rose is finding that exceedingly frustrating. I am wondering if it would be possible for you to make available someone who would come every second morning at 9am to help Rose wash and dress. It is possible--even likely--that there would be other tasks that would be included over time, but for the moment an hour a day would be more than sufficient. I do recall that you have a minimum number of hours per week. Please remind me what that minimum is and, as well, your hourly rate. Thank you. Laura Alper ---------- Original Message ---------- From: Timothy Thomas < tt@homecareassistance.com > Date: May 29, 2015 at 8:57 AM Hi Laura, It's not a problem with us, however the likelihood that Mahsa would be available on short notice isn't very good. She's already asked us to find her work elsewhere beginning next week. We have other fantastic caregivers who I'm sure Rose would get along with should she ever need a companion. Keep us posted. Best regards, Timothy. On Thu, May 28, 2015 at 5:37 PM, Laura Alper < lalper@sympatico.ca > wrote: Hi Timothy, I just spoke with Rose. What she told me is that (1) her needs are less, and (2) she is getting increasingly involved in activities at Westmount One and it will be difficult to have a predictable schedule. Ideally, she would like to be able to call on Mahsa for an afternoon once in a while, but