--0000000000006c90f30638523a77 Content-Type: multipart/alternative; boundary="0000000000006c90f20638523a76" --0000000000006c90f20638523a76 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Roxana, I tired but still same issues; [image: image.png] On Tue, Jun 24, 2025 at 10:29=E2=80=AFAM Roxana Cruz wrote: > > Can you try clearing your history and let me know if that worked - here > are the steps: > > If you click on the 3 dots on the top right hand corner of your screen th= e > below window will pop-up>click on the arrow next to history > [image: image.png] > > Click History > [image: image.png] > > History tab>click Clear browsing data > [image: image.png] > > > On Tue, 24 Jun at 10:27 AM , Irin Eva wrote: > Yes, that is correct. > > On Tue, Jun 24, 2025 at 10:26=E2=80=AFAM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> Hi Irin, >> >> To confirm are you wanting to export the file into excel? >> >> >> On Tue, 24 Jun at 10:23 AM , Irin Eva wrote: >> Hi Grace, >> >> Thank you for manually pulling the data. >> >> I've reviewed the spreadsheet, and it appears to be missing some key >> information: employee ID, rate method, rate, and rate name. I've attache= d a >> file that shows the complete data we need for processing. >> >> Thanks, >> Irin >> >> On Tue, Jun 24, 2025 at 10:17=E2=80=AFAM Grace Campoll > clearcaresupport@homecareassistance.com> wrote: >> >>> Hi all, >>> >>> I was able to pull the data from the page manually and paste it into a >>> spreadsheet. Would this do for processing or is there data missing? >>> >>> >>> >>> Thanks, >>> =E2=80=8B >>> Grace >>> TheKey Tech Support >>> >> >> >> -- >> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >> - canadapayroll@thekey.com * >> >> Irin Nahar Eva, PCP, PLP (CPM) >> Payroll Manager - Canada >> *647-932-6409 * >> irin.eva@thekey.com >> [image: See the source image] >> >> > > -- > *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email > - canadapayroll@thekey.com * > > Irin Nahar Eva, PCP, PLP (CPM) > Payroll Manager - Canada > *647-932-6409 * > irin.eva@thekey.com > [image: See the source image] > > 1131250:611100 > --=20 *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email - canadapayroll@thekey.com * Irin Nahar Eva, PCP, PLP (CPM) Payroll Manager - Canada *647-932-6409 * irin.eva@thekey.com [image: See the source image] --0000000000006c90f20638523a76 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Roxana, I tired but still same issues; On Tue, Jun 24, 2025 at 10:29=E2=80=AFAM Roxana Cruz < clearcaresupport@home= careassistance.com > wrote: Can you try clearing your history and let me know if that = worked - here are the steps:=C2=A0 If you click on the 3 dot= s on the top right hand corner of your screen the below window will pop-up&= gt;click=C2=A0on the arrow=C2=A0next to history <div style=3D"color:rgb(34,34,34);font-family:Arial,Helvetica,san