--001a11404d884ae1d105527ca0d5 Content-Type: multipart/alternative; boundary="001a11404d884ae1b505527ca0d0" --001a11404d884ae1b505527ca0d0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mr. Valenta, 9:00 am Montreal time for the Skype call works, our office Skype account name is Homecare Montreal. Tammy has since accepted an employment elsewhere however we have identified Tracy and I have attached her bio information. Tracy will be at our office at 9:00 am on Thursday and will be ready for the call. Thanks, Corrina Masson On Wed, Jun 21, 2017 at 11:12 AM, Frank Valenta wrote: > Hi Tim, > > Mornings are difficult for me. > > How about Thursday morning in Montreal time? > > Sent from my phone > > On 21 Jun, 2017, at 20:48, "Timothy Thomas" > wrote: > > Hello Frank, > > We've reached out to Tammy to schedule that Skype call, we're awaiting he= r > call back. It's more likely that we could schedule the call for tomorrow > morning (your time) perhaps between 8am and 9am? Would that work for you? > > In regards to the start of service, yes Corrina would accompany the > selected caregiver, introduce her to your mother and ensure that the fit = is > right. She would subsequently visit again within the first 4-5 shifts to > follow up and ensure your mother is completely satisfied with the service= . > Ongoing from that point, Corrina would perform a regularly scheduled care > management visit which includes a supervisory visit for the caregiver. On= ce > we speak with Tammy this morning we will identify the start date. > > In regards to a geriatric fitness program, the design it is not our > specialty. We defer the design of the program to our Physiotherapist, Cor= ey > Wolofsky from Physio en Route (http://www.physioenroute.com/en/home/). > Corey can meet with your mother, craft a fitness program, then our > caregiver can encourage disciplined execution of the program and provide > safety and standby assistance. Corey's visit typically costs between $75 = - > $85. We can organize all of this should you wish. Otherwise I would > encourage you to reach out to Corey directly. > > We'll be in touch ASAP regarding Tammy's availability for a call, > Tim > > On Wed, Jun 21, 2017 at 7:02 AM, Frank Valenta > wrote: > >> Hello Tim, >> >> Now I better understand the caregiver situation. >> >> The service you are selling is both a big ticket item in terms of cost >> and critical in terms of health and well being, so bears an investment i= n >> the selection process. In my experience, organizations that are not able= to >> convincingly complete even a sales process are never able to deliver. >> >> Based on the profiles, my wife and I both independently selected Tammy. = I >> am available to speak with her anytime this morning. Please share her Sk= ype >> name or email so that I can send her an invitation to an online call. >> >> What are the next steps in your process? Do you accompany her on her >> introductory visit with my