hello Mark
I am getting calls now. Thanks for fixing the problem. Your support is
greatly appreciated.
On Fri, Feb 16, 2024 at 12:15 PM Mark Warner <itsupport@thekey.com> wrote:
> Hi All!
> Have we had a chance to test your Open hours options to make sure
> Stephanie is ringing when appropriate?
>
> Thanks,
> Mark Warner
>
>
> On Fri, 16 Feb at 9:23 AM , Stephanie Okojie <stephanie.okojie@thekey.com>
> wrote:
> I see. Okay. Thanks
>
> Sent from my iPhone
>
> On Feb 16, 2024, at 8:43 AM, Mark Warner <itsupport@thekey.com> wrote:
>
>
> Hi Stephanie,
> You were not part of the Ontario/Toronto on-call group (I just added you.)
> This would explain why you would not receive "on-call" calls.
>
> Thanks,
> Mark Warner
>
>
> On Fri, 16 Feb at 8:39 AM , Mark Warner <itsupport@thekey.com> wrote:
> Hi Stephanie,
> The On-Call group operates completely different from the normal daytime
> New and Existing client options. I will look in to the On-Call process.
> Please test the open hours operation. Are you using your mobile 8x8 app,
> PC 8x8 app, or a combination?
>
> Thanks,
> Mark Warner
>
>
> On Fri, 16 Feb at 8:31 AM , Stephanie Okojie <stephanie.okojie@thekey.com>
> wrote:
> Hi Mark
>
> I was on call last night. Unfortunately, I didn't receive any calls.
> Thankfully, Pauli was my back up. Please let me know what you need to get
> this resolved.
>
>
>
> 665903:611100
>