--0000000000007dd2af061aa021da Content-Type: multipart/related; boundary="0000000000007dd2af061aa021d9" --0000000000007dd2af061aa021d9 Content-Type: multipart/alternative; boundary="0000000000007dd2ae061aa021d8" --0000000000007dd2ae061aa021d8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, Refunds have been processed to the 4 clients affected. Receipts and the batch number are attached. All accounts in Converge for Montreal and Vancouver have been suspended so this does not happen again. Cynthia Lum Client Account Specialist * Please note my email has changed: * clum@thekey.com 408-669-5030 TheKey.com [image: TheKey] On Tue, Jun 11, 2024 at 6:39=E2=80=AFAM wrote: > Cynthia, > > > > Please pull together a list of clients with amounts that need to be > refunded today. Let=E2=80=99s confirm that all payments went through and = get the > refund list completed by EOD. Schedule some time to discuss with me if > needed. > > > > Thanks, > > > > > > *Lisa Barker* > > Manager, Cash Application > > lisa.barker@thekey.com > > [image: TheKey] > > > > > > > > > > *From:* Lito Delapena > *Sent:* Friday, June 7, 2024 9:11 AM > *To:* Timothy Thomas > *Cc:* lisa.barker@thekey.com; Cynthia Lum ; Elizabeth > Clark ; Joey Taylor > *Subject:* Re: Re: Unexpected charge? - [#821878] > > > > Good Morning Tim, > > > Thank you so much for providing the bank statement, @Lisa Barker > @Cynthia Lum please review the > attached and advise when we can expect the affected clients to be refunde= d. > Will have the HD/Collections Team assist in making contact with the clien= ts > to advise the refunds. > > > > Thank you, > > > *Lito Delapena * > > Help Desk Manager > > *Please note my email has changed: * > > lito.delapena@thekey.com > > > 619-722-8561 Ext. 190013 > > *TheKey.com * > > [image: TheKey] > > > > > > On Fri, Jun 7, 2024 at 5:57=E2=80=AFAM Timothy Thomas wro= te: > > Here's the bank statement. > > *Tim Thomas* > > Head of Canada Division > > *Please note my email has changed:* > > tt@TheKey.com > > (514) 591-9387 > > *TheKey.ca * > > [image: TheKey] > > > > > > On Wed, Jun 5, 2024 at 6:03=E2=80=AFPM wrote: > > I agree we would want a statement showing the funds received. > > > > Thanks, > > > > > > *Lisa Barker* > > Manager, Cash Application > > lisa.barker@thekey.com > > [image: TheKey] > > > > > > > > > > *From:* Lito Delapena > *Sent:* Wednesday, June 5, 2024 4:23 PM > *To:* Timothy Thomas > *Cc:* Cynthia Lum ; Elizabeth Clark ; > Joey Taylor ; Lisa Barker > *Subject:* Re: Re: Unexpected charge? - [#821878] > > > > Yes please, We would just need some sort of reporting where we can confir= m > that these funds have hit out accounts rather than blindly refunding. @Li= sa > Barker What are your thoughts? > > > > > > > *Lito Delapena * > > Help Desk Manager > > *Please note my email has changed: * > > lito.delapena@thekey.com > > > 619-722-8561 Ext. 190013 > > *TheKey.com * > > [image: TheKey] > > > > > > On Wed, Jun 5, 2024