--0000000000007b5b2e060a5a9b10 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, Yes you are correct in saying that the funds were never taken from his account, not that I see. I was never positive because payments were being taken before my time; however, since Tim assured me that we reconciled Vancouver up to November and there's no more payments in their account, I'm sure now that they weren't taken. I believe Sarah meant we took the payment from Joe's account so as a family they may have double paid. The payments are being taken from the account ending in 5079. On Thu, Nov 16, 2023 at 4:57=E2=80=AFPM Sharon Speirs = wrote: > > Hi Vashon > > Thank you for joining us today on the call re client Ann Kober and trying > to shed light on the current situation and where we are with receivables. > Today, I just want to ensure the client's partner Joe Sayer payment metho= d > has been changed to *cheque which he will drop off to the office and I > will forward to the Ontario department for processing. I have deleted th= e > "void" cheque from Clear Care as well as changed the tag to "payment by > cheque*". > > I will be emailing the client today that he can now rest assured that no > payment including the invoice for last week will be charged to any of his > accounts but that he will drop off a cheque to the office for the latest > invoice. > > I will also address the outstanding amount once the late payment charges > have been deleted and try to have him understand that the amount of > *$3719.10* was refunded to Sarah's account which opened up those specific > invoices that payment was applied from the wrong account BUT that we have > not received payment for those invoices as of yet. Am I correct in sayin= g > that those invoices were never taken out of his account? He seems to thin= k > he is in good standing. I have never dealt with Sarah but I think you sai= d > she seems to think that she double paid or do you think that she thinks w= e > took that amount out of Joe's account and thus is saying they as a famil= y > have double paid? > > I realize it is not your role to speak with clients but Joe really has > responded well to your ability to reconcile his account so I just want to > ensure we are all on the same page as I think he will most likely call yo= u > to go over the statement once we send it to him. > I would like to send it to him tomorrow so we can get it cleared away so > please let me know if your able to add from which account payments were > applied as that may help both Sarah and Joe see it more clearly > Again, many thanks for all of your help > Sharon > > > > > Sharon, Speirs > > Canadian Staffing Manager > > 778 279 3634 > > TheKey.ca > > [image: TheKey] > > > > > > --=20 *Vashon Palloo* Senior Accounts Receivable Specialist vashon.palloo@thekey.com [image: TheKey] --0000000000007b5b2e060a5a9b10 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable H