Re: Detractor Alert: Doreen Lowbridge | 1000000000042782

--00000000000076d50105eb5cb7ca Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much, Cherly! Very helpful information. Robert did respond and my call is scheduled for this coming Monday morning. I will ensure to keep everyone updated on the details. On Mon, Oct 17, 2022 at 4:56 PM Cheryl Cartwright wrote: > Hi Keri, > > We actually spoke about this client in our morning meeting today. Robert > is a friend of Doreen's and started care very last minute in an > emergency state. We did explain that we would be able to put a more > permanent team in place in the coming days but that due to the sudden > nature of his start we had only a few caregivers available albeit not the > perfect fit for Doreen. Robert is certainly very stressed and we have bee= n > given the impression that his expectations were that all his problems wou= ld > go away the second we started care. In our meeting today it was discussed > with our Client Success Managers the importance of managing expectations > and also working diligently to ensure we do get a permanent team in place > as soon as possible. We have every confidence things will settle down and > with the right team he will see how amazing HCA can be. We won't let this > client down, we just needed a few days to get things going for him. > > Please let me know if he offers anything else that I can address or if yo= u > want me to reach out personally. > > Cheryl > > On Mon, Oct 17, 2022 at 5:23 PM Keri Thrush wrote: > >> Hi, Cheryl! >> >> Passing off to initiate next steps of pulling in stakeholders. >> >> Thank you, >> >> On Mon, Oct 17, 2022 at 7:57 AM Medallia >> wrote: >> >>> Client Name: Doreen Lowbridge >>> >>> CC ID: 1000000000042782 >>> >>> Primary Contact: Robert Munton >>> >>> PC Contact Info: robertmunton@bell.net / +2892424224 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actua= l >>> Customer Segment: Elephant Stated Customer Segment: Elephant Survey: SO= C >>> Survey 1 Main Score: 5 Comments: Dianne is very competent, friendly but >>> still unable to get Doreen to comply, Hygiene is still a very serious i= ssue >>> with Doreen who has a UTI - now no shower or sponge bath since Sept 28t= h >>> Ola was very quiet & we question her experience. She was unable to get >>> Doreen to comply. Ola interrupted a phone call with me which angered Do= reen >>> Inconsistent PSW supply with =E2=80=9Cno shows=E2=80=9D and we were pro= mised experienced >>> attendees with cognitive assist training Please click here to see the f= ull >>> survey response and learn more about the client: >>> https://hca.medallia.com/hca/respInvForm.do?surveyid=3D151881 >>> >> > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longev