--00000000000054c94805ebf30b47 Content-Type: multipart/alternative; boundary="00000000000054c94605ebf30b45" --00000000000054c94605ebf30b45 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, all! I was able to speak with Robert yesterday and the details of our call are below... - He did mention the quick turnaround and how appreciative he was/is. Also mentioned that putting together a care plan in a small time frame i= s difficult. GREAT WORK!!! - His biggest concerns mentioned were around the caregivers lack of experience, vetting, and their training - especially with Mrs. Lowbridge= 's dementia - Lola - lack of expertise - Diana - expertise - she had composure, method to consistency, and would modify her approaches if/when needed - He mentioned that he feels there could have been more communication on dementia and how we can help - His decision to go with Memory & Co was due to the ratio of 5:1 with the additional dementia experienced staff for response and nurses - I did highlight Dr. Shadi Gholizadeh's dementia training as a potential resource for the local team to partner with if services are to restart and offered an introduction to her if he would like any addition= al resources as he is learning through this. Including Shadi just for visibility. - Lastly, this morning I received the email below from Robert. We support the team on your decision making for this. Please let me know ho= w you would like to proceed. - Hello Keri Thank you for your follow-up email. I am open to provide any additional feedback if you feel it would be helpful in improving your business model, procedures and training. As my wife was witness to our call, we had a further discussion regarding the caliber of support we were provided and the costs incur= red. Obviously we are not refusing to pay your fees. However as we have incurred considerable costs in getting the caliber of support we felt Mrs Lowbridge urgently required, it would be helpful if you could have someone review the attached invoices and see if anything can be done. Please let me know if you have any questions and/or would like to discuss further. Thank you!! On Tue, Oct 18, 2022 at 10:45 PM Keri Thrush wrote: > Thank you so much, Cherly! Very helpful information. > > Robert did respond and my call is scheduled for this coming Monday > morning. I will ensure to keep everyone updated on the details. > > On Mon, Oct 17, 2022 at 4:56 PM Cheryl Cartwright > wrote: > >> Hi Keri, >> >> We actually spoke about this client in our morning meeting today. Robert >> is a friend of Doreen's and started care very last minute in an >> emergency state. We did explain that we would be able to put a more >> permanent team in place in the coming days but that due to the sudden >> nature of his start we had only a few caregivers available albeit not th= e >> perfect fit for Doreen. Robert is certainly very stressed and we have be= en >> given the impression that his expectations were