--000000000000d5ce84063725f1ad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, we will have the 8x8 on, but just in case, as I know my 8x8 sometimes gives me issues. *Danielle James LPN* Milwaukee General Manager | TheKey Mobile: 414-309-4827 *Have positive feedback? We'd love to share that with the community: * https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZmeZ= B1UILA On Mon, Jun 9, 2025 at 11:17=E2=80=AFAM Abby Cnossen = wrote: > Thank you Danielle. > > The on call coordinator will call the office ring group. This will ring t= o > anyone in that ring group who has their 8*8 active and available. > > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > > > On Mon, Jun 9, 2025 at 12:14=E2=80=AFPM Danielle James > wrote: > >> I have added to the on-call schedule the individuals who will be >> covering for MKE through August, so the on-call coordinator knows who to >> reach out to if needed. >> >> Thank you >> >> *Danielle James LPN* >> >> Milwaukee General Manager | TheKey >> >> Mobile: 414-309-4827 >> >> >> >> *Have positive feedback? We'd love to share that with the community: * >> https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZ= meZB1UILA >> >> >> On Fri, Jun 6, 2025 at 12:19=E2=80=AFPM Ashley Alford >> wrote: >> >>> Received. >>> >>> Thanks >>> >>> On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Team, >>>> >>>> Thanks, Abby, for sharing this important update regarding after-hours >>>> client success coverage. >>>> >>>> This new format will ensure our clients connect with their local team >>>> members who understand their specific needs, ultimately leading to a b= etter >>>> experience. >>>> >>>> In addition to this, it's crucial that we respond to all web inquiries >>>> promptly. Please aim to reply within 30 minutes, and ideally within ju= st 5 >>>> minutes. >>>> >>>> I am confident that everyone will continue to deliver exceptional >>>> service to both our current clients and potential new ones. >>>> >>>> Thank you for your attention to this and have a great weekend! >>>> >>>> Tim >>>> >>>> On Fri, Jun 6, 2025 at 12:46=E2=80=AFPM Abby Cnossen >>>> wrote: >>>> >>>>> Hello Team, >>>>> >>>>> Beginning next week on *Monday, June 9, 2025*, each office will be >>>>> responsible for handling all office specific *Client Success=E2=80=93= related >>>>> duties after hours*. Each *General Manager* will designate the team >>>>> member(s) responsible. >>>>> >>>>> *On-call coordinators* will contact the appropriate office via the *o= ffice-wide >>>>> ring group*. If you are on-call, it is *essential that your 8x8 >>>>> account is active and reachable* to ensure smooth communication. >>>>> >>>>> You can find the *ring group phone numbers and members* listed on the= *On-Call >>>>> Calendar *HERE >>>>> under >>>>> the tab labeled *"On-call Email Groups."* Names in *bold* indicate >>>>> the individual