--0000000000002b41e005ee01318d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, thanks for confirming. Will let you know if Engineering hears anything. Tori On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: > Yes we've noticed the issues. Clearcare can be very slow at times. > > We haven't heard anything from Clearcare yet. > > On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin tori.portermartin@thekey.com> wrote: > >> Hi Tim, >> >> Please see below highlighted in yellow. Would you be able to share this >> with your teams who might be affected? I'll let you know if we hear any >> updates from ClearCare. >> >> Thanks very much, >> Tori >> >> >> ---------- Forwarded message --------- >> From: Bjorn Cooley >> Date: Mon, Nov 21, 2022 at 2:51 PM >> Subject: Fwd: Degraded Performance >> To: Tori Porter-Martin , Andy Feldman > afeldman@thekey.com>, Amy Freeman , Ken Citron > kcitron@homecareassistance.com> >> >> >> @Tori please share as needed >> >> ---------- Forwarded message --------- >> From: Oscar Weathersby >> Date: Mon, Nov 21, 2022 at 11:00 AM >> Subject: RE: Degraded Performance >> To: Oscar Weathersby >> >> >> Our engineering team is continuing to investigate this issue, which seem= s >> to have limited impact. >> >> >> >> >> >> Hello, >> >> >> >> Our Incident Response team is investigating an issue that may cause >> Canadian agencies to be unable to process their payroll and billing. The >> rest of the ClearCare platform is not affected by this issue. >> >> >> >> We will keep you updated via our status page, status.clearcareonline.com >> , >> as we have more information. >> >> >> >> Thank you for your patience. >> >> >> >> >> >> Connected care. Smarter care. >> >> *Learn more at WellSky.com * >> >> >> >> *This message (including any attachments) constitutes a private >> communication intended for a specific individual(s) and may contain >> confidential information. If you are not the intended recipient, please >> notify the sender by return email and delete this message and any >> attachments. Any unauthorized disclosure, copying or distribution of thi= s >> message is not permitted. This email does not create a binding agreement >> between WellSky Corporation and any third party.* >> >> >> >> >> >> >> * >> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D* >> *This email is confidential and may be privileged. If you have received >> it in error, please notify us * >> *immediately and then delete it. Please do not copy it, disclose its >> contents, or use it for any purpose.* >> >> >> >> >> -- >> *Tori Porter-Martin* >> Director of Implementation and Support >> >> tori.portermartin@thekey.com >> 410-991-9564 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please