----==_mimepart_637be5afebc2e_1ea2ac3efcd479448864b9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I had someone from payroll reach out to us regarding Montreal CC - I have= a ticket with CC and they attached my call to this issue. I can share he= re if I hear anything as well.=C2=A0 Thank you.=C2=A0 = = On Mon, 21 Nov at 3:49 PM , ClearCare Support wrote: Hi Tim, thanks for confirming. Will let you = know if Engineering hears anything. = Tori=C2=A0 = = = = On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas wrote: = = = Yes we've noticed the issues. Clearcare can be very slow at times. = We haven't heard anything from Clearcare yet. = = = On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin wrote: = = = Hi Tim,=C2=A0 = Please see below highlighted in yellow. Would you be able to share this = with your teams who might be affected? I'll let you know if we hear any u= pdates from ClearCare. = Thanks very much, = Tori = = ---------- Forwarded message --------- From: Bjorn Cooley Date: Mon, Nov 21, 2022 at 2:51 PM Subject: Fwd: Degraded Performa= nce To: Tori Porter-Martin , Andy Feldman , Amy Freeman , Ken Citron = = @Tori please share as needed = = ---------- Forwarded message --------- From: Oscar Weathersby Date: Mon, Nov 21, 2022 at 11:00 AM Subject: RE: Deg= raded Performance To: Oscar Weathersby = = = = = Our engineering team is continuing to investigate this issue, which seem= s to have limited impact. = =C2=A0 = =C2=A0 = Hello, = =C2=A0 = Our Incident Response team is investigating an issue that may cause Cana= dian agencies to be unable to process their payroll and billing. The rest= of the ClearCare platform is not affected by this issue. = =C2=A0 = We will keep you updated via our status page, status.clearcareonline.com, as we have more information. = =C2=A0 = = Thank you for your patience. = = =C2=A0 = = =C2=A0 = = Connected care. Smarter care. = = Learn more at WellSky.com =C2=A0 = = =C2=A0 = = This message (including any attachments) constitutes a private communicat= ion intended for a specific individual(s) and may contain confidential information. If you are not the intended re= cipient, please notify the sender by return email and delete this message= and any attachments. Any=C2=A0unauthorized disclosure, copying or distri= bution of this message is not permitted. This email does not create a binding agreement between WellSky Corporation an= d any third party. = =C2=A0 = =C2=A0 = = = =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D = This email is confidential and may be privileged.=C2=A0 If you have recei= ved it in error, please notify us=C2=A0 = immediately and then delete it.=C2=A0 Please do not copy it, disclose its= contents, or use it for any purpose. = = =C2=A0 = = = = = = = = -- = Tori Porter-Martin