Hi Keith,
It's all in that Winnipeg IT document. I think I gave you permission for it just before I left but if I'm mistaken, I can do that later this evening. Let me know if you can't find it. It contains all Winnipeg IT related items.
Sent from my iPhone
> On Jul 14, 2022, at 4:51 PM, Keith Moore <itsupport@thekey.com> wrote:
>
>
> Hi Chuck,
> Do you know the account passphrase or PIN for the Shaw account? Our port request was rejected and I'll need to contact their Business Client Service Coordination department to resolve the issue.
>
>
>
> Thanks,
>
> Keith Moore
>
>
> On Wed, 13 Jul at 9:46 AM , CharlesTerlesky <cterlesky@homecareassistance.com> wrote:
> Hi Keith,
>
> Winnipeg's phone (204) 489-6000 - now rings to the office so clients and caregivers can get through. After hours it will revert back to the two auto-attendants for the time being.
>
> I spoke with Lindsey, and she said Gaberial La has access to the Winnipeg Shaw account.
>
> I hope this helps,
> Chuck
>
>> On Tue, Jul 12, 2022 at 12:30 PM Keith Moore <itsupport@thekey.com> wrote:
>> Hi Chuck,
>>
>> That would be an issue with the forward from Shaw, they should be forwarding 204-489-6000 to the temporary 8x8 number of 431-808-5352.
>> I don't believe we're listed on the account as authorized contacts so someone from that office would need to contact Shaw to have the forward put back in place until the port is complete.
>>
>> I believe the forward was removed as Shaw was playing an auto-attendant as well before the call was being forwarded. I've forwarded you an email thread regarding that.
>> I've also requested an update on the port from 8x8 earlier and I'm awaiting response from them.
>>
>>
>> Thanks,
>>
>> Keith Moore
>>
>>
>> On Tue, 12 Jul at 11:10 AM , CharlesTerlesky <cterlesky@homecareassistance.com> wrote:
>> Hi Keith,
>>
>> Currently, when calling 204-489-6000 the call gets transferred to extension "1922" which is not in service. Thus anyone calling the main number 204-489-6000 is not reaching anyone.
>>
>> Can we look at this asap - as no clients or caregivers can connect with the Winnipeg office.
>>
>> Chuck
>>
>>> On Tue, Jul 12, 2022 at 10:44 AM Timothy Thomas <tt@homecareassistance.com> wrote:
>>> We really need this done ASAP. Appreciate anything you can do to help.
>>>
>>> Best
>>> Tim
>>>
>>>> On Tue, Jul 12, 2022 at 12:35 PM Keith Moore <itsupport@thekey.com> wrote:
>>>> Hi Dennis,
>>>>
>>>> We're still working with the losing carrier to get 204-489-6000 moved over.
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Keith Moore
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Timothy Thomas
>>> Head of Canada Division
>>> Home Care Assistance
>>> Office: 514-907-5065
>>> Fax: 514-221-4265
>>> 4464 Ste Catherine West
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>>> HomeCareAssistanceMontreal.ca
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