--Apple-Mail=_2AE3BC42-A16A-4D2C-8E4C-75D4A2562B91 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Cindy, Thank you for the email. I was not aware of the Covid positive client. = Dennis is right about the reduced pool of caregivers who would be = willing to work with such a scenario. We need to put a dedicated group = of caregivers and there needs to be a significant amount of hours for a = caregiver to justify not working anywhere else (transmission risk). = Either we have to charge higher to the client or may have to increase = the hours billed to keep a consistent, motivated caregiver.=20 Tim: As COVID transmission goes up across the nation, we need to have a = standard operating process/communication on how to deal with situations = like this. We just lost Cindy=E2=80=99s first Turtle client in Winnipeg = and it is unfortunate to see a competitor getting the client. Best Regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada Home Care Assistance Direct: 905-592-0085=20 > On Jul 20, 2022, at 1:43 PM, Cindy Skulsky = wrote: >=20 > Hi Matt and Tim, > I wanted to update you both on the situation with my Great Aunt who I = was trying to get care in place for. It is a difficult situation with = her home being in BC and she is visiting family in Manitoba. While she = was here, she contracted Covid and was rushed to the hospital on Sunday, = July 17th with worsening symptoms. Dennis and Brian had found a = caregiver to start on Monday, July 18th but due to her going to the = hospital that caregiver was cancelled and then reassigned to another = client. (As per Dennis, there are not many caregivers in Wpg that will = care for a Covid positive client). My Aunt was then discharged from the = hospital last evening to a hotel. Dennis and I had been in = communications yesterday afternoon regarding my aunt being discharged = and looking for another caregiver that could possibly assist. Family = from Ottawa requested care to start today from 1pm-5pm for the next 4-7 = days when she could then fly back home to BC. I ended up working on this = with Luna who just called me back to say that they do not have a = caregiver so I have had to call a competitor instead. >=20 > My aunt also has a wound dressing to her forearm, but the Wpg office = does not have any nurses on staff so we had to refer to another agency.=20= >=20 > Just wanted to let you both know. > Thanks, >=20 > Cindy Skulsky, BSc, RN > Home Care Liaison > Business Development > www.HomeCareAssistanceWinnipeg.ca = > cell: 204-688-6960 > email: cindy.skulsky@homecareassistance.com = >=20 >=20 > > Champions of Aging Well --Apple-Mail=_2AE3BC42-A16A-4D2C-8E4C-75D4A2562B91 Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_C61049C2-F205-46A7-9A89-89E5BDD8894A" --Apple-Mail=_C61049C2-F205-46A7-9A89-89E5BDD8894A Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hi = Cindy, Thank you for = the email.