--000000000000f532a106388ee5a7 Content-Type: multipart/alternative; boundary="000000000000f532a006388ee5a5" --000000000000f532a006388ee5a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No refund is being given here correct? On Fri, Jun 27, 2025 at 9:44=E2=80=AFAM richard dufour wrote: > Hi Maryham > > Thanks for your email. > I=E2=80=99m not sure what was not clear in my previous messages. > > Please arrange to remove your equipment as soon as possible - as > previously instructed. > > And please arrange for the reimbursement of fees taken from my credit car= d. > > And please let me know if there is any ambiguity in this message. > > Thanks, > > Richard Dufour > > > On Fri, Jun 27, 2025 at 09:28 Maryham Levesque mlevesque@joinlifeguard.com> wrote: > >> Dear Richard, >> I hope this message finds you well. >> As we have not yet received confirmation regarding whether you would lik= e >> to keep the equipment in place until your subscription ends on *June >> 30th*, I wanted to follow up and ensure you have all the information you >> need. >> In the meantime, please find attached the *Wellness Summary* for your >> mother covering the past four weeks (*May 23rd to June 22nd*), which is >> included as part of your subscription. >> I am truly sorry to hear that the service did not meet your expectations= . >> Please know that your feedback is taken seriously, and I remain availabl= e >> at your convenience to arrange the *removal of the equipment* at a time >> that works best for you or your brother Maurice. >> Thank you again for your time, >> Warm regards, >> >> *Maryham Levesque * >> >> *Director of Clinical and Customer Services* >> >> Toll-free: (888) 667-1224 >> >> Direct line: 438-799-4409 >> >> *mlevesque@joinlifeguard.com * >> >> *Schedule a meeting* >> >> >> >> [image: A blue and white logo Description automatically generated] >> >> >> >> >> ------------------------------ >> *From:* Cheryl Cartwright >> *Sent:* June 12, 2025 11:08 AM >> *To:* richard dufour >> *Cc:* Timothy Thomas ; Joey Taylor ; >> Maryham Levesque >> >> *Subject:* Re: Weekly Sleep Summary for Marcelle Berlinguette >> >> Good afternoon Richard, >> >> Thank you for your patience as I discussed the charge with our leadershi= p >> team. >> >> The subscription is non-refundable. The assessment and installation were >> completed, and the reports provided insights into your mother's nighttim= e >> patterns, which aligns with the system's design. We also offered a solut= ion >> to provide more detailed activity insights at no additional charge, whic= h >> you declined. >> >> You are welcome to keep the equipment until your subscription ends on >> June 30th. Please let me know if you would still like it removed right a= way. >> >> I believe this system could have been a valuable tool for understanding >> your mother's nighttime activities and providing key insights over time. >> Since the first month is already paid for, you might consider con