--00000000000071113d06388de114 Content-Type: multipart/alternative; boundary="00000000000071113b06388de113" --00000000000071113b06388de113 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Maryham Thanks for your email. I=E2=80=99m not sure what was not clear in my previous messages. Please arrange to remove your equipment as soon as possible - as previously instructed. And please arrange for the reimbursement of fees taken from my credit card. And please let me know if there is any ambiguity in this message. Thanks, Richard Dufour On Fri, Jun 27, 2025 at 09:28 Maryham Levesque wrote: > Dear Richard, > I hope this message finds you well. > As we have not yet received confirmation regarding whether you would like > to keep the equipment in place until your subscription ends on *June 30th= *, > I wanted to follow up and ensure you have all the information you need. > In the meantime, please find attached the *Wellness Summary* for your > mother covering the past four weeks (*May 23rd to June 22nd*), which is > included as part of your subscription. > I am truly sorry to hear that the service did not meet your expectations. > Please know that your feedback is taken seriously, and I remain available > at your convenience to arrange the *removal of the equipment* at a time > that works best for you or your brother Maurice. > Thank you again for your time, > Warm regards, > > *Maryham Levesque * > > *Director of Clinical and Customer Services* > > Toll-free: (888) 667-1224 > > Direct line: 438-799-4409 > > *mlevesque@joinlifeguard.com * > > *Schedule a meeting* > > > > [image: A blue and white logo Description automatically generated] > > > > > ------------------------------ > *From:* Cheryl Cartwright > *Sent:* June 12, 2025 11:08 AM > *To:* richard dufour > *Cc:* Timothy Thomas ; Joey Taylor ; > Maryham Levesque > > *Subject:* Re: Weekly Sleep Summary for Marcelle Berlinguette > > Good afternoon Richard, > > Thank you for your patience as I discussed the charge with our leadership > team. > > The subscription is non-refundable. The assessment and installation were > completed, and the reports provided insights into your mother's nighttime > patterns, which aligns with the system's design. We also offered a soluti= on > to provide more detailed activity insights at no additional charge, which > you declined. > > You are welcome to keep the equipment until your subscription ends on Jun= e > 30th. Please let me know if you would still like it removed right away. > > I believe this system could have been a valuable tool for understanding > your mother's nighttime activities and providing key insights over time. > Since the first month is already paid for, you might consider continuing = to > use it to fully experience its capabilities. > > Regards, > > Cheryl > > On Thu, Jun 12, 2025 at 11:10=E2=80=AFAM Cheryl Cartwright > wrote: > > Good Morning Richard, > > Let me discuss this with our Director, I will get right b