This is a multipart message in MIME format. ------=_NextPart_000_020B_01DA90DE.F1DEC960 Content-Type: multipart/alternative; boundary="----=_NextPart_001_020C_01DA90DE.F1DEF070" ------=_NextPart_001_020C_01DA90DE.F1DEF070 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, =20 I was able to speak with ClearCare support to get the password updated = and the connector synced successfully. We have been able to successfully = sync invoices from ClearCare to QuickBooks to proceed with billing.=20 =20 Thank you all for your help with this matter! =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: michelle.kenaga@thekey.com =20 Sent: Wednesday, April 17, 2024 1:42 PM To: 'Amy Freeman' ; 'Timothy Thomas' = Cc: 'John Andrew Hawkins' ; = stephanie.fuston@thekey.com; kristy.poyner@thekey.com; = terrence.vetter@thekey.com; laszlo.kovacs@thekey.com; gabe@thekey.com; = jhawkins@thekey.com; it@thekey.com Subject: RE: BILLING SHOWSTOPPER $159,682.15 - [#768073] Importance: High =20 Hi Amy, =20 How can we ensure this one is prioritized as it is holding back 159k in = cash flow as well as affecting the client experience poorly as we are = delayed in invoicing?=20 =20 Any potential way we can have an eta on this? Hoping you can help push = and escalate this.=20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com=20 =20 =20 From: Amy Freeman >=20 Sent: Wednesday, April 17, 2024 8:58 AM To: Timothy Thomas > Cc: John Andrew Hawkins >; stephanie.fuston@thekey.com = ; kristy.poyner@thekey.com = ; terrence.vetter@thekey.com = ; michelle.kenaga@thekey.com = ; laszlo.kovacs@thekey.com = ; gabe@thekey.com = ; jhawkins@thekey.com = ; it@thekey.com =20 Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] =20 I have not heard from WellSky yet. I have replied to the support ticket = email response I received yesterday with a request for a new web = connector file. =20 =20 Amy Freeman Head of Product (650)722-8247 =20 =20 =20 On Wed, Apr 17, 2024 at 8:55=E2=80=AFAM Timothy Thomas > wrote: Yes my new password allows me to log in, but that's not the issue with = Quickbooks. Given the password change, the clearcare web connector file = / integration needs to be rebuilt. =20 On Wed, Apr 17, 2024 at 11:54=E2=80=AFAM John Andrew Hawkins = > wrote: Were you able to input your new password? Did that clear the error? =20 =20 =20 On Wed, 17 Apr at 11:08 AM , Timothy Thomas = tt@thekey.com> wrote:=20 Yes, I'm logged in.=20 =20 On Wed, Apr 17, 2024 at 10:57=E2=80=AFAM John Andrew Hawkins itsupport@thekey.com> wrote: Tim, Can you login to the computer and attempt to input your new password? =20 =20 =20 On Wed, 17 Apr at 10:55 AM , Timothy Thomas = tt@thekey.com> wrote:=20 I responded in the other email thread as well, but to confirm. =20 I believe this error is due to the change in my Jumpcloud password = (Quickbooks runs on a