Re: Account Consolidation : BAN : 9-3437-6013 (Case #244642819)

From
John Andrew Hawkins <jhawkins@thekey.com>
To
Alexandre Galipeau <Alexandre.Galipeau@rci.rogers.com>
CC
Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>, Timothy Thomas <tt@thekey.com>, Gabriel La <it@thekey.com>
Date
Fri, 5 Jul 2024 09:38:26 -0400
Folder
INBOX
--000000000000c5ac31061c802f85 Content-Type: multipart/alternative; boundary="000000000000c5ac30061c802f84" --000000000000c5ac30061c802f84 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I don't know what Unison service is so that would be a Tim question. As for the account authorization, I called on all three accounts to add the authorization. Below are the interaction numbers that they gave me. I2248177986 I2248177930 I2248203835 I2248188319 On Fri, Jul 5, 2024 at 9:21=E2=80=AFAM Alexandre Galipeau wrote: > Hi John, > > > > Please see email below. > > > > Can you confirm that the line 437-216-8974 needs Unisson service to be > added. > > > Also the service team is reporting that the account 875718157 doesn=E2=80= =99t have > the note that autorize the transfer. Can you contact the customer service > and add that note. > > > > For the cost centre I would need you to provide which cost centre we need > to add on a per line basis, and the service team will be able to set it u= p > for you. > > > > Regards. > > *Alexandre Galipeau* > *Commercial account Manager | **Gestionnaire de compte commercial* > > Rogers for Business | Rogers service Affaires > 800 de la Gaucheti=C3=A8re ouest, Bureau 4000 Montr=C3=A9al, Qu=C3=A9bec > > *m* 514.298 4755 *e* alexandre.galipeau@rci.rogers.com > > [image: Rogers for Business] [imag= e: > Rogers Service Affaires] > > > > > > *De :* Rogers Soutien Affaires > *Envoy=C3=A9 :* 4 juillet 2024 14:10 > *=C3=80 :* Alexandre Galipeau > *Objet :* Account Consolidation : BAN : 9-3437-6013 (Case #244642819) > > > > Good afternoon Alexandre, > > Thank you for your reply; > > The transfer of responsibility is completed for the following numbers; > > - 431-887-1785 > - 647-406-7702 > - 647-406-8719 > - 647-406-9271 > - 437-216-8974 > - 514-691-0771 > - 514-591-9387 > - 514-594-3642 > > =C2=B7 Transfer to account : 934376013 > =C2=B7 Plan : Unltd Voice w/10GB Pooled Fin at $75.00- 10% monthly servic= e fee > discount > =C2=B7 The number will appear on the next invoice on 07/24/2024. > =C2=B7 There will be a partial charge for this line to cover the current > billing cycle. > =C2=B7 There will be partial credits and if applicable any usage charges = on the > old account for the current billing cycle. > =C2=B7 Please advise the user that the voice mailbox will be reset. The > temporary password is the last 4 digits of the phone number > =C2=B7 If the user is experiencing difficulties with the network, please = advise > the user to restart the device. > > After verification the 437-216-8974 has Unison service, therefore we have > not completed the transfer, please advise if you would like to add Unison > at $20.00+tax/month or do you wish to remove the option upon transfer. > > We have not found the authorization for the transfer of responsibility fo= r > account 875718157, please confirm once the permission has been documented= . > > I am looking forward for your response; > > Thank you for yo

Thread (1)