--000000000000548da6062eab9fc3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi DeAnna I will ask Marilyn to follow up with both the signature and the POA as again this client needed services right away and Marilyn is a former HCA employee so is new to this process but will get the pieces that are needed as soon as possible. Thanks so much Sharon Marilyn we need a copy of the POA as well as the agreement needs to be signed Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Fri, Feb 21, 2025 at 9:07=E2=80=AFAM DeAnna Brown wrote: > Hi Sharon, > > Fast follow to my last email about the PAF. I also noticed that we have > missing intials on the CCA as well. Can you please ensure that the CCA is > completed in entirety and let me know once that is completed. > > Thanks! > > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Fri, 21 Feb at 11:50 AM , DeAnna Brown > wrote: > Hello, > > Upon auditing this client's profile, I noticed that the person whose > payment information was provided on the PAF is not the person who signed > the document. > In order to be compliant with our legal and payment processing policies, > we will need to obtain a PAF that has the signature of the person whose > payment information is provided, authorizing us to charge their account. > Alternatively, we will need proof that the signer is authorized to use th= e > provided payment information. This can be verified by having the signer > listed on the account (e.g., by providing a voided check) or by submittin= g > a copy of a POA granting the signer authority to use the payment > information. > > Without formal documentation verifying this authorization, we will be in > violation of PCI compliance standards. This exposes us to potential > security risks and leaves us vulnerable if the client decides to dispute > any charges. Without proof of authorization, we would be unable to proper= ly > defend against such claims, which could result in significant legal and > financial consequences. > > Please let me know if you have any questions or need further clarificatio= n. > > Thank you! > > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Tue, 18 Feb at 7:03 PM , Margaret Martin > wrote: > Date Created NetSuite ID Clearcare ID Caretree ID Patient Name Division > Region location URL Priority First Completed Shift Date Start Month Norma= l > Bill Rate on CCA Bill Rate on CCA Match Client Billing Policy? Bill Rate > on CCA Match First Scheduled Shift? Is OT Verbiage included in CCA? Does > OT in Billing Policy Match Agency OT Settings? Current Status Date > Completed/ Identified Deactivated Initial Audit-