--000000000000a20a690607884a65 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, To make sure I am understanding correctly, we're supposed to be using the account ending in 4688 for this client's PAD? If so, this information was not relayed to me but I am happy to update it going forward. Please confirm so I can run the client's payment for this week's invoice. As far as the last few payments that were made, who would be the right person to get this refunded? On Thu, Oct 12, 2023 at 1:14=E2=80=AFPM Sumira Suthesan wrote: > Hi Vanja, > > Please always cc billing@thekey.com for invoice/ payment inquiries. > > Vashon is in charge of payment processing. > > @Vashon Palloo Can you please take a look into > this? > > Client is Anne Kober (Vancouver) > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > ---------- Forwarded message --------- > From: Vanja Bezdrob > Date: Thu, Oct 12, 2023 at 1:08=E2=80=AFPM > Subject: Fwd: Fw: home care fees. > To: TheKey Billing , Sumira Suthesan sumira.suthesan@thekey.com>, Timothy Thomas > > > Hello team I need this investigated as this client really was patient wit= h > us and our billing process.He also acquired NSF charges ETC.Can i receive= a > call back as this needs to be sorted ASAP please and thank you. > Sumira you can also forward thread of communication we have about the sam= e. > Client is ANNE KOBER > Thank you > > ---------- Forwarded message --------- > From: Joe Sayer > Date: Wed, Oct 11, 2023 at 7:54=E2=80=AFPM > Subject: Fw: home care fees. > To: vanja.bezdrob@thekey.com > > > > ------------------------------ > *From:* Joe Sayer > *Sent:* Thursday, October 12, 2023 2:46 AM > *To:* VanjaBezdrob@thekey.com > *Subject:* home care fees. > > Hi Vanja, > Ali Malik is alive and well and still busily screwing up my bank account, > and the new guy fell into the trap! > You took the bank account numbers for Anne's account for the fees, and > somehow Ali must have got into the act and put in my account numbers, so > while I was checking the bank account numbers you and I put in, and > bothering you why no withdrawals there, your accounts people have been > taking money from my account which was used when we first started with yo= ur > care givers. > I need the accountant to return what he has charged "under full control" > to my account and withdraw the same amount from Anne's bank account which > has shown no action when I checked. > This is ridiculous! Where do you get these guys from? > Joe Sayer > > > -- > Vanja Bezdrob LPN > Client success manager > Home Care Assistance > 1861 Marine Drive, > West Vancouver, BC V7V 1J7 > T 778-279-3634 > C 236-558-2376 > E vanja.bezdrob@thekey.com > > > --=20 *Vashon Palloo* Senior Accounts Receivable Specialist vashon.palloo@thekey.com [image: TheKey] --000000000000a20a690607884a65 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encodin