--0000000000007194bc0607888e8a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The payment should come from the most recent uploaded payment information on file dated 08/31 as that is the process i think please correct me if i am wrong.Ali was well aware of that but since he is no longer with the company we need to fix the problem and see what we can do for this client.Let me know if i can assist with anything.This new account should be billed from the date specified but never has been billed and this was ongoing issue till money was taken out of wrong account just past week. Also I want to ask if it is easier to delete all previous billing info in file to avoid confusion. I can do that as well but I am not sure if that is the correct process as we keep all files on the client profile. Let me know please and thank you. On Thu, Oct 12, 2023 at 10:30=E2=80=AFAM Vashon Palloo wrote: > Hi Team, > > To make sure I am understanding correctly, we're supposed to be using the > account ending in 4688 for this client's PAD? > > If so, this information was not relayed to me but I am happy to update it > going forward. Please confirm so I can run the client's payment for this > week's invoice. > > As far as the last few payments that were made, who would be the right > person to get this refunded? > > On Thu, Oct 12, 2023 at 1:14=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Vanja, >> >> Please always cc billing@thekey.com for invoice/ payment inquiries. >> >> Vashon is in charge of payment processing. >> >> @Vashon Palloo Can you please take a look >> into this? >> >> Client is Anne Kober (Vancouver) >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Vanja Bezdrob >> Date: Thu, Oct 12, 2023 at 1:08=E2=80=AFPM >> Subject: Fwd: Fw: home care fees. >> To: TheKey Billing , Sumira Suthesan > sumira.suthesan@thekey.com>, Timothy Thomas >> >> >> Hello team I need this investigated as this client really was patient >> with us and our billing process.He also acquired NSF charges ETC.Can i >> receive a call back as this needs to be sorted ASAP please and thank you= . >> Sumira you can also forward thread of communication we have about the >> same. >> Client is ANNE KOBER >> Thank you >> >> ---------- Forwarded message --------- >> From: Joe Sayer >> Date: Wed, Oct 11, 2023 at 7:54=E2=80=AFPM >> Subject: Fw: home care fees. >> To: vanja.bezdrob@thekey.com >> >> >> >> ------------------------------ >> *From:* Joe Sayer >> *Sent:* Thursday, October 12, 2023 2:46 AM >> *To:* VanjaBezdrob@thekey.com >> *Subject:* home care fees. >> >> Hi Vanja, >> Ali Malik is alive and well and still busily screwing up my bank account= , >> and the new guy fell into the trap! >> You took the bank account numbers for Anne's account for the fees, and >> somehow Ali must have got into the