--000000000000a187df0609aaecf4 Content-Type: multipart/alternative; boundary="000000000000a187dd0609aaecf3" --000000000000a187dd0609aaecf3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable [image: image.png] On Wed, Nov 8, 2023 at 4:39=E2=80=AFPM Vashon Palloo wrote: > Still won't work. > > > On Wed, Nov 8, 2023 at 4:24=E2=80=AFPM John Janiga wrote: > >> Sure thing Vashon and thank you! >> >> Here you go. $4,449.54 >> >> [image: image.png] >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, Nov 8, 2023 at 4:18=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Yes we can try. Do you have the dollar amount? I can't get into QB righ= t >>> now to look at the account. >>> >>> On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga >>> wrote: >>> >>>> @Vashon Palloo Would Tim's suggestion be >>>> an option we could use ? >>>> >>>> Card has declined again and will not process through Converge. >>>> >>>> Client and contact are adamant that the card has no issues. >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Could we use one of the other Canadian merchant services and debit th= e >>>>> funds over? >>>>> >>>>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Hey Tim and Vashon, >>>>>> >>>>>> Not sure what else we can do here, my only other suggestion would be >>>>>> to maybe try and run it through Solupay with the CAD conversion to s= ee if >>>>>> the other platform will accept it. >>>>>> >>>>>> They seem reluctant to provide a new form of payment, so I have not >>>>>> asked as they believe this is our internal error. >>>>>> >>>>>> Let me know what you think. >>>>>> >>>>>> Best, >>>>>> >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Contaras, Fotini >>>>>> Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM >>>>>> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please >>>>>> Respond >>>>>> To: John Janiga >>>>>> Cc: Hammie >>>>>> >>>>>> >>>>>> The the card is in good standing, so not sure what else can be done >>>>>> here. >>>>>> >>>>>> On Tue, Nov 7, 2023 at 9:30=E2=80=AFAM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hello Fotini and Hammie, >>>>>>> >>>>>>> I confirmed the CVV and account number entered is correct. >>>>>>> >>>>>>> Unfortunately, the card is still declining. >>>>>>> >>>>>>> Please advise on how we can proceed. >>>>>>> >>>>>>> I looked into this more and the reason is listed as >>>>>>> >>>>>>> "Merchants who receive a chargeback for a transaction placed with a >>>>>>> Visa card may encounter re