Re: HIll Hamnett - The Key - Payments Declining - Please Respond

--00000000000043b7040609aaec84 Content-Type: multipart/alternative; boundary="00000000000043b7020609aaec83" --00000000000043b7020609aaec83 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Still won't work. On Wed, Nov 8, 2023 at 4:24=E2=80=AFPM John Janiga <john.janiga@thekey.com>= wrote: > Sure thing Vashon and thank you! > > Here you go. $4,449.54 > > [image: image.png] > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com <john.janiga@thekey.com>* > *408-647-7538 * > TheKey.com <https://www.thekey.com/> > [image: TheKey] <https://homecareassistance.com/> > > > > On Wed, Nov 8, 2023 at 4:18=E2=80=AFPM Vashon Palloo <vashon.palloo@theke= y.com> > wrote: > >> Yes we can try. Do you have the dollar amount? I can't get into QB right >> now to look at the account. >> >> On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga <john.janiga@thekey.c= om> >> wrote: >> >>> @Vashon Palloo <vashon.palloo@thekey.com> Would Tim's suggestion be an >>> option we could use ? >>> >>> Card has declined again and will not process through Converge. >>> >>> Client and contact are adamant that the card has no issues. >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>> *408-647-7538 * >>> TheKey.com <https://www.thekey.com/> >>> [image: TheKey] <https://homecareassistance.com/> >>> >>> >>> >>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas <tt@thekey.com> w= rote: >>> >>>> Could we use one of the other Canadian merchant services and debit the >>>> funds over? >>>> >>>> On Tue, Nov 7, 2023 at 3:05=E2=80=AFPM John Janiga <john.janiga@thekey= .com> >>>> wrote: >>>> >>>>> Hey Tim and Vashon, >>>>> >>>>> Not sure what else we can do here, my only other suggestion would be >>>>> to maybe try and run it through Solupay with the CAD conversion to se= e if >>>>> the other platform will accept it. >>>>> >>>>> They seem reluctant to provide a new form of payment, so I have not >>>>> asked as they believe this is our internal error. >>>>> >>>>> Let me know what you think. >>>>> >>>>> Best, >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>> *408-647-7538 * >>>>> TheKey.com <https://www.thekey.com/> >>>>> [image: TheKey] <https://homecareassistance.com/> >>>>> >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Contaras, Fotini <fotini@vesperadvisors.com> >>>>> Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM >>>>> Subject: Re: HIll Hamnett - The Key - Payments Declining - Please >>>>> Respond >>>>> To: John Janiga <john.janiga@thekey.com> >>>>> Cc: Hammie <hammie.hill@gmail.com> >>>>> >>>>> >>>>> The the card is in good standing, so not sure what else can be done >>>>> here. >>>>> >>>>> On Tue, Nov 7, 2023 at 9:30=E2=80=AFAM John Janiga <john.janiga@theke= y.com> >>>>> wrote: >>>>> >>>>>> Hello Fotini and Hammie, >>>>>> >>>>>> I confirmed the CVV and account number entered is correct. >>>>>> >>>>>> Unfortunately, the card is still declining. >>>>>> >>>>>> Please advise on how we can proceed. >>>>>> >>>>>> I looked into this more and the reason is listed as >>>>>> >>>>>> "Merchants who receive a chargeback for a transaction placed with a >>>>>> Visa card may encounter reason code 82, which indicates an >>>>>> improperly processed transaction that the cardholder does not believ= e they >>>>>> should be responsible for paying." >>>>>> >>>>>> Best Regards, >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>>> *408-647-7538 * >>>>>> TheKey.com <https://www.thekey.com/> >>>>>> [image: TheKey] <https://homecareassistance.com/> >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Nov 6, 2023 at 10:12=E2=80=AFAM John Janiga <john.janiga@the= key.com> >>>>>> wrote: >>>>>> >>>>>>> Hello Fotini, >>>>>>> >>>>>>> I can confirm that we are using the credit card recently provided >>>>>>> ending in 3811. >>>>>>> >>>>>>> [image: image.png] >>>>>>> >>>>>>> I am currently verifying the CVV we have entered is the correct one >>>>>>> on file. >>>>>>> >>>>>>> Thank you for your patience. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> *John Janiga* >>>>>>> Senior Accounts Receivable Specialist >>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>>>> *408-647-7538 * >>>>>>> TheKey.com <https://www.thekey.com/> >>>>>>> [image: TheKey] <https://homecareassistance.com/> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Mon, Nov 6, 2023 at 9:08=E2=80=AFAM Contaras, Fotini < >>>>>>> fotini@vesperadvisors.com> wrote: >>>>>>> >>>>>>>> Hi John, i believe this may be the issue: >>>>>>>> We sent new credit card info on Sept 18th (Hammie's credit card >>>>>>>> information ending in 3811) >>>>>>>> I see this was not switched over because his son's card continued >>>>>>>> to be charged (Hamnett's card ending in 8506) for invoices 50339 a= nd 50539. >>>>>>>> (Originally we had provided Hamnett's card) >>>>>>>> >>