--00000000000095284005c05518df Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much Christina. James On Mon, Apr 19, 2021 at 11:15 AM Christina Leo wrote: > Hi James, > > The email address for Veronica is > veronica.vallelonga@vallelongaavocate.com and for Dominic it is > dominic.vallelonga@mail.mcgill.ca. > > The caregiver's name is Nethelma Bala, she has been a caregiver since 200= 7 > and has experience with dementia and Alzheimer patients. Nethelma was a > caregiver for one of my clients for about a year before working with Mrs > Mazzafero. The client she worked with prior to Mrs Mazzafero was actually= a > couple who required full care. The husband was cognitively well but had > terrible health which made him weak and the wife had Alzhiemer's and > required full care. The family of this client loved her and would still > have her as a caregiver if their parents were still alive. > > Working with Nethelma in the past made me confident that she would be an > excellent caregiver for this client. The son Dominic even called me to ra= ve > about her during the first week of service. Also, Dominic is the son who > lives with the client herself, the daughter Veronica does not and from wh= at > I have been told by Nethelma, Veronica never met Nethelma face to face. > > The outstanding invoice and care plan are both attached. > > If you require more information, please let me know. > > Sincerely, > Christina > > > On Mon, Apr 19, 2021 at 10:46 AM James Patchett jpatchett@homecareassistance.com> wrote: > >> Hi Christina, >> >> Thank you very much for sending me this information. A couple more >> questions to help me: >> >> 1. Do you have email addresses for both of them that you can share? >> 2. Can you please send me a PDF of the final invoice? >> 3. Can you share with me the Caregiver's name and a little history about >> them, their skills and certifications? >> 4. Can you please share with me a copy of the care plan? >> >> Thank you, >> >> James >> >> On Mon, Apr 19, 2021 at 10:36 AM Christina Leo > cleo@homecareassistance.com> wrote: >> >>> Hi James, >>> >>> The client's name is Angela Mazzafero and the contacts are both her son >>> and daughter. Son name is Dominic Vallelonga and his phone number is >>> 514-814-2232 and the daughter name is Veronica Vallelonga and her phone >>> number is 514-887-8077. >>> >>> Both siblings have very different stories when it came to the quality o= f >>> the caregiver we provided for them. The son mentioned that the carevier= was >>> excellent and the daughter's story was that the caregiver was lazy and = had >>> no experience. The daughter is not letting her brother pay the balance = of >>> the bill as per her claims that she doesn't see why she needs to pay fo= r >>> such services. She has asked us to contact her many times to go over mo= re >>> details and myself and Timothy have called multiple times and have emai= led >>> her multiple times as well. We even h