--0000000000001a7baf0606d53c94 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are still trying to figure that out as it's in there as a 24 hr shift but this is not a live in client. Pam has checked with Harnoor to confirm that she in fact did not work those shifts and I have confirmed all other shifts. Claudia On Tue, Oct 3, 2023 at 12:41=E2=80=AFPM Timothy Thomas wrot= e: > adding in @Germaine Daniels to assist with > the overpayment of Harnoor Kaur. > > Claudia, why was Diane Wittmier overcharged exactly? was it a rate issue > or a shift issue? > > On Tue, Oct 3, 2023 at 3:30=E2=80=AFPM Claudia Vasquez > wrote: > >> Hi Tim, >> >> Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoo= r >> Kaur was overpaid $867.00 (39 hrs). >> >> Invoice: Sept 16-30th Client has been overbilled by $1,848.00 >> >> Please let us know if there is anything else we can do on our end. >> >> Thank you, >> >> Claudia >> >> On Tue, Oct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas w= rote: >> >>> Pam / Claudia can you provide us with the specific details of the >>> overcharge and overpay? How many hours? >>> >>> Thanks >>> >>> On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM Pamela Luarte >>> wrote: >>> >>>> Good afternoon, >>>> >>>> It was brought to our attention while going through billing for >>>> Winnipeg that a significant error occurred for the dates of September = 13 - >>>> 18, 2023. This will heavily impact our client Diane Wittmier, the inv= oice >>>> that has been sent will be quite higher and staff Harnoor Kaur has bee= n >>>> over paid. There are notes on all dates of the error. >>>> Is there a way to rescind the invoice before it disrupts our client? >>>> Kindly advise what our next steps are. >>>> >>>> Thank you, >>>> Pam >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> >> >> -- >> *Claudia Vasquez* >> *Staffing Manager* >> *Direct: 778-403-0854* >> *Office:* 778-279-3634 >> Email: claudia.vasquez@thekey.com >> >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Claudia Vasquez* *Staffing Manager* *Direct: 778-403-0854* *Office:* 778-279-3634 Email: claudia.vasquez@thekey.com [image: TheKey] --0000000000001a7baf0606d53c94 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are still trying to figure that out as it's in ther= e as a 24 hr shift but this is not a live in client. Pam has checked with H= arnoor to confirm that she in fact did not work those shifts and I have con= firmed all other shifts.=C2=A0 Claudia=C2=A0 = On Tue= , Oct 3, 2023 at 12:41=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: adding in=C2=A0 @Germaine Daniels =C2=A0to assist with the overpayment of Harnoor = Kaur.=C2=A0 Claudia, wh