----==_mimepart_651c828b4d048_2142b04b44d4db83427365a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, Can you please confirm if these 3 shifts should not be b= illed from September 16-30, 2023? =E2=80=8BIs the total overbilled amoun= t $2117.50? The shift on 09/14, was it overbilled 15 hours versu= s 24hours and the 09/15 is not billable, correct? =E2=80=8B =E2=80=8B= =E2=80=8B Thanks,=C2=A0 Sumira Suthesan = = On Tue, 3 Oct at 1:52 PM , Claudia Vasquez wrote: We are still trying to figure that out as it= 's in there as a 24 hr shift but this is not a live in client. Pam has ch= ecked with Harnoor to confirm that she in fact did not work those shifts = and I have confirmed all other shifts.=C2=A0 = Claudia=C2=A0 = = = = On Tue, Oct 3, 2023 at 12:41=E2=80=AFPM Timothy Thomas w= rote: = = = adding in=C2=A0@Germaine Daniels=C2=A0to assist with the overpayment of = Harnoor Kaur.=C2=A0 = Claudia, why was=C2=A0Diane Wittmier overcharged exactly? was it a rate = issue or a shift issue? = = = On Tue, Oct 3, 2023 at 3:30=E2=80=AFPM Claudia Vasquez wrote: = = = Hi Tim,=C2=A0 = Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoo= r Kaur was overpaid $867.00 (39 hrs).=C2=A0 = = Invoice: Sept 16-30th Client has been overbilled by $1,848.00 = = Please let us know if there is anything else we can do on our end.=C2=A0= = = Thank you,=C2=A0 = = Claudia=C2=A0 = = = On Tue, Oct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas w= rote: = = = Pam / Claudia can you provide us with the specific details of the overch= arge and overpay? How many hours?=C2=A0 = Thanks=C2=A0 = = = On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM Pamela Luarte wrote: = = = Good afternoon,=C2=A0 = It was brought=C2=A0to our attention while going through billing for Win= nipeg that a significant error occurred for the dates of September 13 - 1= 8, 2023.=C2=A0 This will heavily impact our client Diane Wittmier, the in= voice that has been sent will be quite higher and staff Harnoor Kaur has = been over paid.=C2=A0 There are notes on all dates of the error. = Is there a way to rescind the invoice before it disrupts our client?=C2=A0= =C2=A0 = Kindly advise what our next steps are. = = Thank you, = Pam = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = -- = = Claudia Vasquez = = = Staffing Manager Direct: 778-403-0854 = Office:=C2=A0778-279-3634 = Email: claudia.vasquez@thekey.com = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = -- = = Claudia Vasquez = = = Staffing Manager Direct: 778-403-0854 = Office:=C2=A0778-279-3634 = Email: claudia.vasquez@thekey.com ----==_mimepart_651c828b4d048_2142b04b44d4db83427365a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, Can you please confirm if these 3 shifts sho