--000000000000fbe2ed05f39260c2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Just wanted to follow up with you on this. I have spoken with Lucy several times over the last two weeks and we have begun the process of replacing her caregiver. Unfortunately, the location is very challenging and so we have had to post for it. Lucy does know we are working on this and understands it may take a little longer than normal to reassign. She did say she has been very happy with HCA and that she feels her caregiver has just outgrown the case and become bored. We did initiate conversations with the caregiver regarding her behaviour and expectations for engagement, however the client asked that we hold off on "really serious" discussions until after we have reassigned the case. Please let me know if you would like to discuss this further, Cheryl On Mon, Jan 23, 2023 at 12:50 PM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Mon, Jan 23, 2023 at 7:43 AM Medallia wrote= : > >> Client Name: Mary Dy >> >> CC ID: 1000000000008437 >> >> Primary Contact: Lucy Dy >> >> PC Contact Info: lyd1728@gmail.com / +4168398887 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 2 >> >> Comments: The caregiver we have is just going through the motions. She= =E2=80=99s >> not engaged and barely does anything outside of her set tasks. She spend= s >> half her time staring at her phone. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D18833= 3 >> > --=20 *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000fbe2ed05f39260c2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Just wanted to follow up with = you on this. I have spoken with Lucy several times over the last two weeks = and we have begun the process of replacing her caregiver. Unfortunately, th= e location is very challenging and so we have had to post for it. Lucy does= know we are working on this and understands it may take a little longer th= an normal to reassign. She did say she has been very happy with HCA and tha= t she feels her caregiver has just outgrown the case and become bored. We did initiate conversations with the caregiver regar= ding her behaviour and expectations for engagement, however the client aske= d that we hold off on "really serious" discussions until after we= have reassigned the case.=C2=A0