--00000000000046b62505fe94b983 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I thought it was $43,150.33. Your email says $45,150.33 I have asked the client to provide me with something as he said there were 11 transactions. 1 for $43,150.33 then 10 more all in different amounts also totaling $43,150.33 It appears things went through twice. Cheryl On Tue, Jun 20, 2023 at 4:29=E2=80=AFPM Lito Delapena = wrote: > Hi Cheryl, > > Versapay does not give the option to pay anything other amount outside of > the 10 invoices due, We only charged the client for the 10 outstanding > invoices totaling $45,150.33. Please have the client provide the > documentation that shows that he was charged double so we can have our > payments team look into this. > > > Thanks, > > Lito Delapena > Billing Help Desk > Billing@thekey.com > 866-226-1702 > > > On Tue, 20 Jun at 3:25 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Yes I saw the screen shot which is why I don=E2=80=99t understand why he = was > charged $87,000!!! He said you put through a total of 43k and then ten mo= re > transactions followed totally 87,000 by the end. Did you charge him twice= ! > > On Tue, Jun 20, 2023 at 4:24 PM Lito Delapena wrote: > >> Hi Cheryl, >> >> I provided the screenshot of the payment on my original email, 10 >> inovices totaling $43,150.33 which Ali advised to run the full balance o= f. >> >> >> >> Thanks, >> >> Lito Delapena >> >> >> Lito Delapena >> Billing Help Desk >> Billing@thekey.com >> 866-226-1702 >> >> >> On Tue, 20 Jun at 3:22 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> The client said you put through 11 transactions to the tune of $87,000 >> His bill was $43,000 I thought? Can you please let me know? >> >> >> >> On Tue, Jun 20, 2023 at 4:07=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> Thank you for the update. >>> >>> Cheryl >>> >>> On Tue, Jun 20, 2023 at 3:49=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> Hi Ali and Cheryl, >>>> =E2=80=8B >>>> Clietns credit card has been added into versapay successfully and >>>> activated for autopay, As requested all invoices have been run for pay= ment. >>>> =E2=80=8B >>>> >>>> >>>> Thanks, >>>> >>>> Lito Delapena >>>> >>>> >>>> Lito Delapena >>>> Billing Help Desk >>>> Billing@thekey.com >>>> 866-226-1702 >>>> >>>> >>>> 305662:611100 > --00000000000046b62505fe94b983 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I thought it was $43,150.33. Your email says $45,150.33 I have asked the client to provide me with something as he= said there were 11 transactions. 1 for $43,150.33 then 10 more all in diff= erent=C2=A0amounts also totaling $43,150.33=C2=A0 = It appears things went through twice.=C2=A0 Cheryl= On Tue, Jun 20, 2023 at 4:29=E2=80=AFPM Lito Delapena < billing@thekey.com > wrote: Hi Cheryl, Versapay does not give the option to pay anything other am= ount outside of the 10 invoices due, We only cha