Re: Giselda Rossi Toronto SJD

----==_mimepart_6491fe2e441e8_2322b253f72f224803670 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, Versapay does not give the option to pay anything other am= ount outside of the 10 invoices due, We only charged the client for the 1= 0 outstanding invoices totaling $45,150.33. =C2=A0Please have the client = provide the documentation that shows that he was charged double so we can= have our payments team look into this. Thanks,=C2=A0 Lito D= elapena Billing Help Desk Billing@thekey.com 866-226-1702 = = On Tue, 20 Jun at 3:25 PM , CherylCartwright wrote: Yes I saw the screen shot which is why I don= =E2=80=99t understand why he was charged $87,000!!! He said you put throu= gh a total of 43k and then ten more transactions followed totally 87,000 = by the end. Did you charge him twice! = = = = = On Tue, Jun 20, 2023 at 4:24 PM Lito Delapena wrote= : = = = = = = Hi Cheryl, = = I provided the screenshot of the payment on my original email, 10 inovic= es totaling $43,150.33 which Ali advised to run the full balance of. = = = = = = Thanks,=C2=A0 = = Lito Delapena = = = = = Lito Delapena = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = = = = On Tue, 20 Jun at 3:22 PM , CherylCartwright wrote: The client said you put through 11 transacti= ons to the tune of $87,000=C2=A0 His bill was $43,000 I thought? Can you = please let me know? = = = = = = On Tue, Jun 20, 2023 at 4:07=E2=80=AFPM Cheryl Cartwright wrote: = = = Thank you for the update.=C2=A0 = Cheryl = = = On Tue, Jun 20, 2023 at 3:49=E2=80=AFPM Lito Delapena wrote: = = = = = Hi Ali and Cheryl, = =E2=80=8B = = Clietns credit card has been added into versapay successfully and activa= ted for autopay, As requested all invoices have been run for payment. = =E2=80=8B = = = = = Thanks,=C2=A0 = = Lito Delapena = = = = = Lito Delapena = Billing Help Desk = Billing@thekey.com = 866-226-1702 ----==_mimepart_6491fe2e441e8_2322b253f72f224803670 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, Versapay does not give the option to pay anything other = amount outside of the 10 invoices due, We only charged the client for the= 10 outstanding invoices totaling $45,150.33. =C2=A0Please have the clien= t provide the documentation that shows that he was charged double so we c= an have our payments team look into this. Thanks,=C2=A0 Lito Delapena Billing Help Desk Billing@thekey.com 866-226-1702 On Tue, 20 Jun at 3:25 PM , CherylCartwright= &lt;ccartwright@homecareassistance.com&gt; wrote: Yes I saw the screen shot w= hich is why I don=E2=80=99t understand why he was charged $87,000!!! He s= aid you put through a total of 43k and then ten more transactions followe= d totally 87,000 by the end. Did you charge him twice! On Tue, Jun 20, 2023 at 4:24 PM Lito Delapena &lt; billing@thekey.com &gt; wrote: <div style=3D"font-family:Helvetica Neue,Helvetica,Arial,sans-seri