----==_mimepart_6449846b22d07_1ec2adbf28e83903047695 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian,=C2=A0 No worries at all! I'm glad we were able to find the = fix quickly for you. Please let us know if you encounter any further trou= ble.=C2=A0 Thank you, Aaron Worob Network/Systems Administrator = aaron.worob@thekey.com = = On Wed, 26 Apr at 4:04 PM , BrianBoxall wrote: I must have missed that initial super fast r= esponse. = Apologies! = = = = = On Wed, Apr 26, 2023 at 2:52=E2=80=AFPM Aaron Worob wrote: = = = = = Hi Brian,=C2=A0 = = I found your previous ticket, and one of my team responded 3 minutes lat= er. The ticket remained in awaiting response until our ticketing system a= utomatically closed it.=C2=A0 The response Cody sent was:=C2=A0 Are you = using 8x8 on your phone, or computer when this occurs? Have you tested it= on other devices? I.E. if you're using the computer, download the 8x8 ap= p and test a call to see if it rings through the phone and not the deskto= p, or vice versa. It may help determine if it's an issue with connectivit= y, the app itself, or otherwise. = = = I can check on your membership of specific ring groups, as well. Can you= please tell me which site you should receive calls for? = = = = Thank you, = Aaron Worob = Network/Systems Administrator = aaron.worob@thekey.com = = = = = On Wed, 26 Apr at 3:45 PM , BrianBoxall wrote: = Hi There, = = I emailed Thursday regarding an issue with 8x8.=C2=A0 I have not receive= d a follow up.=C2=A0 = = = I am unable to receive calls directly through the client auto attendant=C2= =A0options. = = I am also not receiving=C2=A0calls through the client intake ring group.= = = = = = = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = -- = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_6449846b22d07_1ec2adbf28e83903047695 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian,=C2=A0 No worries at all! I'm glad we were able to find the fix= quickly for you. Please let us know if you encounter any further trouble= .=C2=A0 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com On Wed, 26 Apr at 4:04 PM , BrianBoxall <= bboxall@homecareassistance.com> wrote: I must have missed that init= ial super fast response. Apologies! On Wed, Apr 26, 2023 at 2:52=E2=80=AFPM Aaron Worob <<a href=3D"m= ailto:itsupport@thekey.com" rel=3D