--Apple-Mail-27C86C54-29D8-4335-A1E4-110A5CE022B3 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello again can you let me know when we hav= e clear plan when and what will be done so I can inform client.Please confir= m that payment has been taken from correct account.Thank you. Sent from my iPhone On Oct 18, 2023, at 7:59 AM, Vashon Palloo <vashon.palloo@thekey.co= m> wrote: =EF=BB=BF Hi everyone, I spoke to C= arolina and she can etransfer the refund over to the client. Have we confirm= ed the dollar amount that needs to be sent to the client? On Tue, Oct 17= , 2023 at 1:52=E2=80=AFPM Vashon Palloo < vashon.palloo@thekey.com > wrote: Hi Vanja - here's th= e latest update from Kristy regarding this client account. It doesn't look l= ike you were on the Freshdesk ticket so I apologize if you missed out on any= communication. With that said, we've discovered what we believe needs to be= done, and I can process the payment this Thursday for the correct amount.&n= bsp; Tim - what is the refund process for Vancouver= clients? Hi Everyone, The local offi= ce is requesting an update to get back with the client per Vashon's last rep= ly within the ticket email thread. Apologies if I missed it, but I didn't se= e an update so I wanted to follow up. My understanding of this ticket is that the c= lient is requesting all payments processed after 8/31/23 be refunded to the a= ccount they were processed from and then the payments reprocessed using the c= orrect account. Reviewing the client in ClearCare there are 5 payments poste= d after 8/31/23. Snip below for reference. Based on the clients request any p= ayments processed by TK after 8/31 against the incorrect account should be r= efunded in full for a total refund amount of $3,719= .10 . Once payments are refunded t= he total amount due according to ClearCare would be $4,446.75 ($3,719.10+727.65 for recent invoice 200697). I hope this helps. I am happy t= o schedule a call for us all to discuss if needed. Thanks, Kristy On Tue, Oct 17, 2023 at 1:03=E2= =80=AFPM Vanja Bezdrob < vanja.bezdrob@thekey.com > wrote: Do we have an update on t= his?I received call from client spouse this morning who advised no refund ha= s been made and he is also wanting to make sure new invoice is going to be b= illed correctly.I hope this is going to be resolved soon as he is so tired f= rom all of this and i really not want to lose them as a clients. Le= t me know please and thank you. On Mon, Oct 16, 2023 at 1:05=E2=80=AFPM V= ashon Palloo < vashon.palloo@thekey.com > wrote: Hi Team, I no l= onger have access to this ticket. Can someone give Vanja an update? <div class=3D"gmail_qu