--000000000000261b450607fee4ca Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, I spoke to Carolina and she can etransfer the refund over to the client. Have we confirmed the dollar amount that needs to be sent to the client? On Tue, Oct 17, 2023 at 1:52=E2=80=AFPM Vashon Palloo wrote: > Hi Vanja - here's the latest update from Kristy regarding this client > account. It doesn't look like you were on the Freshdesk ticket so I > apologize if you missed out on any communication. With that said, we've > discovered what we believe needs to be done, and I can process the paymen= t > this Thursday for the correct amount. > > Tim - what is the refund process for Vancouver clients? > > *Hi Everyone,* > > *The local office is requesting an update to get back with the client per > Vashon's last reply within the ticket email thread. Apologies if I missed > it, but I didn't see an update so I wanted to follow up. * > > *My understanding of this ticket is that the client is requesting all > payments processed after 8/31/23 be refunded to the account they were > processed from and then the payments reprocessed using the correct accoun= t. > Reviewing the client in ClearCare there are 5 payments posted after > 8/31/23. Snip below for reference. Based on the clients request any > payments processed by TK after 8/31 against the incorrect account should = be > refunded in full for a total refund amount of $3,719.10. Once payments ar= e > refunded the total amount due according to ClearCare would > be $4,446.75 ($3,719.10+727.65 for recent invoice 200697).* > > *I hope this helps. I am happy to schedule a call for us all to discuss i= f > needed.* > > > > Thanks, > Kristy > > > On Tue, Oct 17, 2023 at 1:03=E2=80=AFPM Vanja Bezdrob > wrote: > >> Do we have an update on this?I received call from client spouse this >> morning who advised no refund has been made and he is also wanting to ma= ke >> sure new invoice is going to be billed correctly.I hope this is going to= be >> resolved soon as he is so tired from all of this and i really not want t= o >> lose them as a clients. >> Let me know please and thank you. >> >> On Mon, Oct 16, 2023 at 1:05=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Hi Team, >>> >>> I no longer have access to this ticket. Can someone give Vanja an updat= e? >>> >>> On Mon, Oct 16, 2023 at 4:00=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> Hello Vashon, >>>> I just want to follow up and see if the payment was refunded and if ne= w >>>> account is being billed now.Let me know so i can inform client. >>>> >>>> On Thu, Oct 12, 2023 at 4:27=E2=80=AFPM Vanja Bezdrob >>>> wrote: >>>> >>>>> I just want to clarify any charge after Aug 31 should be billed to >>>>> this account account! >>>>> >>>>> Sent from my iPhone >>>>> >>>>> On Oct 12, 2023, at 2:20 PM, Vashon Palloo >>>>> wrote: >>>>> >>>>> =EF=BB=BF >>>>> Hi Sumira/Kristy, >>>>> >>>>> I want to make sure we charge the correct amount for this client once