Hi Cheryl and Team,
(Adding Tim for visibility). Some updates below:
1. I have successfully ported the main Mavencare Office Number (
416-855-2333) over to the 8x8 system so your team should all be receiving
live 8x8 calls on that system from that number.
2. As discussed with Cheryl, there are difficulties with the other two
Mavencare lines. For the "Sales" line (647-484-0632), this number will
never be able to be ported because it is the Pilot number linked to the
entire Mavencare phone system. I was told that if we take this number away,
everything breaks so we will never be able to port this. The good news is
not very many calls come into this but Mavencare folks were told they
should have never used this as a Sales or Marketing or publicized number.
Tim/Cheryl - given this new information, please make sure everyone has
removed this number from their websites, marketing materials, etc.
3. Additionally, with the Mavencare toll free number (855-526-2702), we
won't be able to forward this until the Mavencare NY team is on 8x8 so this
will be delayed. The good news is that there also aren't many calls coming
to this number either so these will remain on the old system for now,
unfortunately.
4. I am still working on the HCA Toronto Number. The problem is the main
number you're using is hiding as an Auto-Attendant number in your phone
account and we can't forward that without turning it into a wireless
number. I need to work with someone locally on this. Can someone call me at
650-799-7990?
On Fri, Jun 17, 2022 at 11:38 AM Taneshia Persaud <
taneshia.persaud@thekey.com> wrote:
> No you do not need to be. I've been using it on my cell phone in place of
> Mavencare's Bria. So far so good!
>
> On Fri, Jun 17, 2022 at 2:35 PM Cheryl Cartwright <
> ccartwright@homecareassistance.com> wrote:
>
>> Quick question, do we have to be logged into 8x8 on our computers for us
>> to be logged into 8x8 on the app on our mobile? What I mean is, if we are
>> out of office can we use the mobile app independently of 8x8 on the laptop?
>>
>> Cheryl
>>
>> On Fri, Jun 17, 2022 at 1:59 PM Cheryl Cartwright <
>> ccartwright@homecareassistance.com> wrote:
>>
>>> Great, thanks!
>>>
>>> On Fri., Jun. 17, 2022, 1:40 p.m. Isabelle La, <ila@thekey.com> wrote:
>>>
>>>> Confirming this has been updated.
>>>>
>>>> On Fri, Jun 17, 2022 at 6:45 AM Cheryl Cartwright <
>>>> ccartwright@homecareassistance.com> wrote:
>>>>
>>>>> Hi Isabelle,
>>>>>
>>>>> In considering the auto attendant "press 1" can you revert the order
>>>>> to the following:
>>>>>
>>>>> Taneshia
>>>>> Taylor
>>>>> Cheryl
>>>>> Sydney
>>>>>
>>>>> I'm sorry for the late change and I hope it doesn't complicate things
>>>>> or slow our process to switching to 8x8
>>>>>
>>>>> Have a great weekend,
>>>>>
>>>>> Cheryl
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>
>> --
>> *Cheryl Cartwright*
>> Director of Care
>> Home Care Assistance
>> Office: 416-488-8777 <4164888777>
>> Toronto, ON (EST)
>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
>> ---
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>
>
> --
>
> *Taneshia Persaud*, RPN, GCP
> General Manager, Toronto
> Home Care Assistance (HCA) & Mavencare
> 416-855-2333 ext#281
>
> *Please note my email has changed:*
> Taneshia.Persaud@TheKey.com
> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
> [image: TheKey] <http://thekey.com/>
>