--000000000000fa63a305e217c258 Content-Type: text/plain; charset="UTF-8" Hi Toronto Team, I just wanted to follow up to see if anyone was able to assist with my previous request from Friday on obtaining the Rogers SIM card so we can try to port the HCA Toronto main number over to 8x8 to complete our soft-forward process. Can you please assist as soon as possible? I am hoping we don't have to straddle two systems simultaneously for too long so that we can do a clean transition over to 8x8. Please advise, thank you. On Fri, Jun 17, 2022 at 12:23 PM Isabelle La wrote: > Hi Cheryl and Team, > > (Adding Tim for visibility). Some updates below: > > 1. I have successfully ported the main Mavencare Office Number ( > 416-855-2333) over to the 8x8 system so your team should all be receiving > live 8x8 calls on that system from that number. > > 2. As discussed with Cheryl, there are difficulties with the other two > Mavencare lines. For the "Sales" line (647-484-0632), this number will > never be able to be ported because it is the Pilot number linked to the > entire Mavencare phone system. I was told that if we take this number away, > everything breaks so we will never be able to port this. The good news is > not very many calls come into this but Mavencare folks were told they > should have never used this as a Sales or Marketing or publicized number. > Tim/Cheryl - given this new information, please make sure everyone has > removed this number from their websites, marketing materials, etc. > > 3. Additionally, with the Mavencare toll free number (855-526-2702), we > won't be able to forward this until the Mavencare NY team is on 8x8 so this > will be delayed. The good news is that there also aren't many calls coming > to this number either so these will remain on the old system for now, > unfortunately. > > 4. I am still working on the HCA Toronto Number. The problem is the main > number you're using is hiding as an Auto-Attendant number in your phone > account and we can't forward that without turning it into a wireless > number. I need to work with someone locally on this. Can someone call me at > 650-799-7990? > > > > > > > On Fri, Jun 17, 2022 at 11:38 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> No you do not need to be. I've been using it on my cell phone in place of >> Mavencare's Bria. So far so good! >> >> On Fri, Jun 17, 2022 at 2:35 PM Cheryl Cartwright > ccartwright@homecareassistance.com> wrote: >> >>> Quick question, do we have to be logged into 8x8 on our computers for us >>> to be logged into 8x8 on the app on our mobile? What I mean is, if we are >>> out of office can we use the mobile app independently of 8x8 on the laptop? >>> >>> Cheryl >>> >>> On Fri, Jun 17, 2022 at 1:59 PM Cheryl Cartwright >> ccartwright@homecareassistance.com> wrote: >>> >>>> Great, thanks! >>>> >>>> On Fri., Jun. 17, 2022, 1:40 p.m. Isabelle La, wrote: >>>> >>>>> Confirming this has been updated. >>>>> >>>>> On Fri, Jun 17, 2022 at 6:45 AM Chery